Three Cranes Serviced Apartments

I wouldn't consider this a good stay, as I encountered several issues. First, the check-in process was a hassle since this hotel doesn't have a front desk. I spent hours calling the hotel, facing either "Line busy" or no response after a long wait. If it wasn’t for Trip.com's customer service finally connecting with the hotel, I wouldn’t have known what to do. Second, the wooden door in my room was difficult to close; it required a hard push and made a loud "bang." The glass sliding door of the shower room was also problematic, it fell out on my first pull, and I'm certainly not strong enough to break a door with just one pull. Lastly, and most frustratingly, was the toilet paper situation. It was my first time encountering a toilet without a single roll of paper. I can't imagine what I would be if I hadn't brought my own in my bag that day. On a positive note, the room was well-equipped with a fridge, oven, heater, toaster, and even an iron, which suggests the hotel might have been quite good when the things are all good a few years ago, but not now.

Conveniently located. Nice staff. Friendly. Occasionally forgot to replace fresh towels and clear litter bin. Fast in response however. Flexible. Good breakfast.

Lovely stay at this hotel and the breakfast was excellent in the morning too. The staff were helpful and nothing was too much. Will stay again!

We found the room was very cold initially. This was due to the radiator being switched off. Once the room had warmed it was found to be cleaned tidy. However, at 6am we were awoken by the person in the room above. This person walked and walked and appeared to move furniture around till after 9am. The floorboards were squeaking so loudly, it was impossible to sleep. It is unclear whether this was a resident or an employee. The noise in room 6 from this person was unbearable. Would not recommend staying here.

Fairly easy to access and check-in, but the bed spread wasn't the cleanest and walked in to find a spider on the wall. Later also found a fly buzzing it's way around the room also. Rest of the room fairly clean otherwise and facilities were adequate. Biggest complaint was the noise coming from rooms on the same floor - a group of people shouting at the top of their lungs from 3am onwards and music blasting out until the early hours which meant it was difficult to sleep. Outside noise on the street not very well kept out by the windows either, even when locked and closed.

A nice little hotel as you walk up, rooms look nice and have a number of comforts. However, there were a few issues with our stay in Dec 2023, the rooms are so warm and the temperature of the room can’t be controlled individually like most hotels, the “flusher” on our toilet was broken so you could hear water trickling all night. The part that has made me leave the 2 star review is the fact that in total we only got about 50 mins of sleep. While we were there people were running up and down the stairs all night shouting and what sounded like arguing. The walls are definitely thin as when the shouting did stop at about 5am you can still hear people walking around. Unfortunately wouldn’t recommend staying at the hotel after our experience. However, if you are lucky and manage to stay when the other rooms are not occupied then I’m sure you can have a nice stay.

Lovely hotel. Staff extremely friendly and helpful. So different from the run of the mill chain hotel. Will defintely stay here again when next on Sheffield.

We checked in late and went to our room. Quite small when we got in and not quite sure if a would call it a boutique hotel. What annoyed us was the crumbs and bits of broken glass on the floor in the room and bathroom, which clearly hadn't been done before we arrived. The guy on reception apologised and we had to give him some time to bring a vac and do the floor. The bathroom was very small but the shower was great. Didn't have breakfast the next day so can't comment on that.

Firstly the receptionist told me that the room he took us to was the only one available. I had booked one with a settee . After telling me several times he had no other room I walked away. He ran after me and said I could have room 7 but as he was understaffed he had to clean the rooms himself. It would be ready at 6. We left to go for a meal and when we arrived back our bags were there in room 7. No microwave...no cleaning equipment, dustpan and brush, no tea towel, no oven glove. No wine glasses but a wine opener. Settee had no padding left in it and one of the dining chairs was broken. When I *****ped the bed I was appalled at the stained mattress protector, pillows, which had no protector covers and the badly stained duvet. The chap did say that other agents show pictures of rooms that are not necessarily the ones we get!!!