OYO Hotel Shenandoah Woodlands Mall

Didn't stay here bc hotel is not affiliated with *******. Don't waste your time trying to book bc it isn't OYO anymore, it's called Budget? And they aren't working with *******

I had a reservation to this hotel. As I was getting on my flight to Houston to stay at this hotel for that evening, I get an email saying they CANCELED my reservation. When calling OYO, they told me because the rate of my room changed that day, my reservation was no longer valid. When I asked the price difference, they told me the room increased by only a few dollars more! They canceled my reservation the day of my arrival because it was more than the price I reserved it. I told them I will gladly pay the extra money because I had no other place to stay. They told me they don't do reservations over the phone. This was my first time booking a room with OYO, and I will NEVER do it again!

Staff opened the door without knocking first. Happened before checkout time and they had already notified us by phone that checkout was at 11.

Overall our stay was average to good. Although, the handle on the vanity sink kept falling off, the floor when I walked with bare feet did not feel clean and in the room above us a gentleman was walking around in cowboy boots and we called the office about it and we continued to hear his walking which was really very loud. I listened to that for another 3 hours which was 8 pm and called the office again. I told the office I was not trying to be difficult but that I had been listening to it for 3 plus hours and wanted to go to bed soon and the gentleman in the office told me that one of the men wore cowboy boots. I told him that that's what it sounded like and asked if we could change rooms. He told me he didn't know how that would help and got an irritated tone with me and said he'd call them again. After he called them the 2nd time I assume the gentleman took off his boots so that I could get to sleep. I doubt we will stay at their establishment again though.

Once you get there they charge random CASH deposit . Which is was kind of weird considering the fact the police says nothing about the fee. Customer service is TERRIBLE . Would not ever recommend

We needed a place to stay for the concert we were going to at Cynthia Wood Pavilion. It was close and Uber charge was cheap due to being so close. A/C worked great and the room was decent. You get what you pay for. All we needed was a decent place to sleep after the concert. I would stay here again if I go to another concert.

This property is relatively newly built but is already in decline! Noisy AC system surely didn't help.

The man at check in was verry polite and helpful. The light in the living area did not work. The lights on both sides of the bed did not work. The alarm clock could not be set. You couldn't adjust the A/C temperature. I almost slipped in the shower due to slime on the ffloor surface.

I didn't like anything about this property. The pictures on Travelocity looked like a new motel when in fact it was a very old motel that had a new coat of paint inside and not much else. When I came back after a very intense dentist appointment the room was stripped of all linen. When I asked when they would finish cleaning my room they said it would be at least 4:00 p.m. Shortly after I left even though I had paid for a second night. I know it wasn't refundable and learned again, you pay for what you get. It was a very bad experience. Charlene Henney