Hotel Harvest Madarao

Tokyu Group hotels are highly satisfactory, but I was very disappointed in two points here. The first is the response to the card key malfunction. When I checked in and tried to enter the room, I could not enter due to a card key malfunction. I was given a spare key, but it took about 20 minutes to fix the problem because the staff was struggling to keep the door open to deal with the card key. I was very disappointed because I wanted to go to the hot spring right after check-in. Second is the food. If you add a buffet yes/breakfast, I definitely do not recommend it. The buffet is at a venue in the hotel called Tangram, which is connected by a connecting walkway. The décor, cutlery, and food items are like those used on a school trip with a very limited budget, and do not meet any expectations for food at the Harvest Hotel. I think that those who stay at the hotel can choose to have all meals as a course meal or not to eat at all. Personally, I felt that bento boxes and pasta from a convenience store were better. The hot spring and the room were nice, but the above-mentioned trouble at check-in and the meals were very disappointing.