Wood Hall Hotel & Spa

Old style service and class! From first entering the hotel the staff were incredibly friendly and genuinely wanted to help with bringing luggage to our room and answering any queries we had . Could ring reception for any queries and answered immediately . The lunch menu was amazing ! The Eton Mess was a work of art - simply delicious

I stayed here during the recent warm weather for a couple of nights. Most importantly the staff and attentive service here is excellent. The rooms are feeling a little tired, the rooms have (not very good) air con but I prefer fresh air. Unfortunately of the three windows only one would stay open but where there’s a will there’s a way. My room wasn’t serviced on one day as it accidentally got missed. I asked for a simple refresh of milk, water and towels as I get mistakes happen but I had to remind reception to do that after that was also forgotten. All meals were ok, but very slow to arrive after ordering. Breakfast was excellent. I do like the venue and would visit again.

I booked the hotel for a night away, the night before my wife's 60th Birthday on 21st December 2023. I'll start by saying we are seasoned short stayers in spa hotels and love them. However, Wood Hall Spa Hotel and overall experience was a class above the rest. Rather than the usual cheery, some times false, welcome, we were greeted by Richard. Our overnight experience began not only with a warm welcome but Richard wishing Mandy a very happy birthday (only mentioned once when i booked with on the phone. He invited us to take a seat in the Drawing room with a glass of Spiced Apple and Prosecco fizz... and relax. After, we'd checked in, Richard showed us to our room and then the spa and pool. Nothing was too much trouble. The welcome at the Spa and pool was as warm. Again we were shown the changing rooms, given two towels, explained how the digital lockers worked. We had an hour of pool time. Mandy was booked in for a facial and back, neck and shoulder massage, and I quote, "that was the best I've ever had". We chilled in our spacious room for an hour and changed for dinner. We had another wonderful welcome. The service, food, wine and ambience was exquisite. The staff were attentive without hovering and very personable, we so enjoyed their company and their excellent service. I retired to the bar for a final nightcap cognac and once again the young lady serving (studying at Nottingham Uni) was excellent, working long hours and her smile and personality were just what I needed. We slept like all logs on the oh so comfortable beds, firm just how I liked my matress, the pillow were full x 6, we only needed one each. Our only observation was the spacious wardrobes that houses the safe and refreshments facilities/ fridge could have done with a light in them to see the drinks making facilities better. The cleanliness of the bedroom, bathroom, and the entire hotel were excellent too. Once we'd risen the following morning, we had the perfect breakfast from the extensive menu, again nothing was too much trouble for the staff when we wanted to mix a couple of options. We packed and said a fond farewell to the team and amazing boutique hotel but not before being presented with a bag by Richard. Enclosed, 2 apples, 2 bottles of water, 2 energy bars and "Hand Picked" brochure for our onward journey; sometimes it's the simple things. Thank you Julia Hands, your team made our special celebration incredible, Mandy will not forget her 60th for a very long time. To the team at Wood Hall Spa Hotel, you were all outstanding, thank you. Craig and Mandy