Thuannguyenle
6 czerwca 2023 r.
The hotel was ok, the staffs were friendly, patient, and ready to support you, and the room was clean and gorgeous. I love the feeling when I have breakfast beside the pool, which has a tropical style.
But there was a problem with my payment. I had already paid all my room fees with trip.com before the day I arrived at the hotel. After that, trip.com contacted me and informed me that I had to pay an extra cost of about 20 USD (and they would cover this fee). It was not a problem until I arrived at the hotel, and the receptionist informed me that I had to pay 99 USD. After contacting the supporter of trip.com, they told me that I had to pay the fee first and would refund me later.
After all, It was a terrible experience. We were exhausted then but still needed to solve this problem before checking in and relaxing.
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