Snow Yube
20 grudnia 2023 r.
4.5 star hotel with a 6 star service! Hotel is clean, with a lot of food options (hawker, shopping mall, 7-11) within few minutes of walking. We requested for room that is near the lift and not at the end of the corridor. Reception staff really took the effort to provide us the room that we wanted. Really satisfied with our room and the hospitality.
I ordered lava cake with ice cream, my order took a long time and came without the ice cream. Upon feedback, Staff took back the food to provide ice cream, and later on told us that the manager has waived off the food charges as they were at fault for not providing the ice cream in the first place! Thank you for the great service recovery!
6 stars for their service and hospitality! Great job and we will be back! Strongly recommended!
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