*Good*
Location: very convenient with MRT 1 minute away and City Square Mall just across the street
Design: very nice contemporary design with character, particularly the common areas on L1 & L4 and the room itself
Room: pretty big by Singapore standards and for the price
Staff: There were some staff who were friendly and helpful
*Not so good*
Staff: there were a few staff who were friendly but not helpful, or not friendly and not helpful
Service attitude & response time: no shampoo was provided in the room, had to ask for 3x (each time saying will deal with it asap) and waited for 3 days before it was provided
Room hygiene: below standard, e.g. cleaning was not done properly, dust bin not cleared (there were rotten black banana leaves in it)
Disorganisation: confusion among staff of whether I booked 6 or 7 nights, with implication being whether room cleaning would be arranged. Had to clear this up twice and chase for cleaning
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