Borgo di Luce I Monasteri Golf Resort & Spa

Struttura unica per il silenzio e il verde ben curato,ben tenuto. Ottima struttura per riposare,rigenerarsi.si trova in un punto in cui facilmente si possono raggiungere Siracusa, Noto,Avola,... e le zone balneari

Went for 3 days without kids. The idea was to relax in the resort’s facilities and eat in the 2 restaurants at the resort. First we received an email 2 days before arrival saying that the spa had technical issues, only to then see reviews that this happens often at this resort . Then The food for lunch and dinner was a total disaster. So we went to a spa nearby & ate everyday out of the resort! Will never be back. The outdoor pool & ambience is divine but you can find these elsewhere

I very rarely write reviews but my recent experience at this hotel has forced me to do so ! The majority of the staff were rude and unhelpful throughout our stay - the concept of customer service seemed to be alien to the reception staff. The food was poor and I can only recommend you avoid this hotel at all costs.

Reception staff very unhelpful, bar man equally rude and unhelpful, food mediocre, room ok and younger staff all very sweet. We were there in a very large group, spending a lot of money, on late arrival we were told the restaurant was closed, it wasn’t and they could easily have got us some bread and cheese for example but they couldn’t be bothered. Our electronic key didn’t work for the duration of our stay but no one could be bothered to fix it. I twisted my ankle and could hardly walk, managed to get to the bar to ask for some ice, was told it was only for drinks and I could go and get some from the ice machine some way a way, bearing in mind I couldn’t walk! Asked for a late checkout as flight was in the evening, told no even though there was no one coming to our room that day. Generally difficult and unhelpful so although the setting is nice and the rooms ok would never go back

Other than one family review, all recent reviews are terrible and I can really understand why. I’m currently staying there so risking the wrath of management, however having been told she does not care what her guests think as long as you pay for the dreadful experience. Pre check in was helpful, coming for a golf break and travelling across Sicily our tee times were moved to suit us, good service. The golf course itself I would rate 2 out of 5 and the greens -1 out of 5 they were possibly the worst I’ve ever played on. Added to playing behind two locals who were more interested in Amore than playing golf to take 5 hours for a 2ball is not acceptable. Check in - I was required to pay in advance and told if I didn’t want to I didn’t have to stay. Hotel manager, who refused to talk to me, told me through receptionist that my views of as a customer did not matter, just pay or leave. Room, is fine I expect the usual reply to this” thank you for your comments and we will try to make things better” but it would be better if someone actually spoke to me and fulfilled their promises to make things better

Beautiful location but unworthy 5 stars, most of all for its cuisine. Room was decent, some more room amenities for guests, mostly arriving by plane, would be welcome. Moreover, writing that “ towels will be changed every 2 days” is not appropriate in a 5 star hotel, where guests play golf all day, on top in a warm climate. Care for environment could be handled differently. We took some golf lessons with the local instructor, also a disappointment, more occupied on his mobile than capable of transmitting golf skills.

After reading some of the reviews, I was a little worried about what the experience would be like. However, from the arrival, the staff were friendly and professional as well as being efficient. The rooms we had (three couples) were in the modern part of the hotel, overlooking the golf course with the pool to the front. They were all clean and well appointed with most things you'd need for a few days break. The service for the one dinner we had was great (especially the restaurant manager (Marco?) in a busy and pretty dining room, the food was good, not great but good and reasonably priced. Breakfasts were good with a good variety but I would agree with some of the other comments that freshly pressed orange juice would have been good to have. Lunch near the club house was nice but as many people finished playing gold at a similar time it could get busy and the service was sometimes a bit hit and miss but as the staff were friendly we found it more amusing that irritating. There was one waitress who looked very stressed and needed to smile a bit more! The pool which we though would be closed was actually open and we were able to swim along with quite a few others, it was missing a lifeguard which we were told about but that was not a problem (a bit chilly in October).The pool and surrounding area was lovely and well set out. Pool bar was shut as it was out of season. I has a massage which was excellent and reasonable priced however, the actual spa needs a bit of an update and was quite damp in places. Unfortunately the Turkish bath did not have heating (broken) but looked lovely. Overall, beautiful building and grounds (don't play golf so can't comment on the course but those that did thought it was ok), in a peaceful and tranquil position-bit expensive if you want to go to Syracuse (recommended) but then we knew it was roughly 20 minutes away (taxi for 6 was 60 euros). Staff were great and I'm glad we spent a long weekend there.

Beautiful grounds of an old monastery! The breakfasts are fantastic, as are the dinners. Francesco in reception and Marco the Maitre’d were quite helpful. We didn’t have time for any spa treatments, but there were many available. We would return here.

Hotel should be downgraded to 3 stars. It's a complete disaster from start to finish and what a pity as the structure and surroundings are beautiful. This hotel lacks management skills big time. Staff are disorganised and completely lost. Only one person Marco should be praised as he was the only person trying to help. Breakfast is a disaster with coffee machines and juice machines you normally find in hostels. I have never paid for a 5 star hotel where you need to pay 5 euro for an omelette. Sicily's potential is the organic product and you get juices from a machine filled with sugars. Hotel pool was closed for 2 out of 3 days with a red flag. We went to check if there were jelly fish inside. They give you one towel for the whole duration and if you want to change you have to pay extra. Honestly I thought they were joking but they weren't. We asked for an iron, their reply was that they did not have. Room airconditioning just stops during the night. Room telephone does not work and I can keep going and going. We travel to Sicily 3 times a year and believe me there are agriturismo's without any stars who give their heart to the guests. Please reward these owners and not this amateur hotel.