Sandman Inn Smithers

I booked a queen room online. We have booked this way before at this hotel with no issues. They called me around 8pm while I was driving (I could not answer the phone) and then when I arrived to check in just after 9pm they got mad at me for not answering the phone when they called as they where trying to contact us. They did not explain why they where calling and did not leave a voicemail. Upon checkin we got placed in a room that had a double bed. Normally this is not a big issue but I specifically requested a queen bed as my partner has an injured knee and needs the extra space. So I went to the front desk to inquire. The staff member was unsure as to what size bed was in the room they had just booked us and didn't even bother to check the system. They just moved us two rooms down the hall. To a room that was the exact same. Double bed included. To top it all off there was about 10 kids running in the halls up until 11 at night. Very noisy and the staff did nothing to stop it. As well the TV guide does not line up to the channels that are advertised. Just an overall bad experience. We will not be staying here again.

No ice machine. No service overnight. Thank goodness we got parking right outside our window. Hotel looks like it is a place for long term homeless. Room was not clean but after a long day of driving we just wanted to sleep. Definitely not up to a sandman Hotel standard that I know!

Travelled for medical purposes. Close to the hospital. Beds are comfortable but there is a serious lack of parking.

Amazing staff. Hands down! I went from packing my bags to find a new stay until the staff acknowledged and looked after me. Addressed and fixed my issues. I would have stayed longer if I didn’t have to return home.

The paint coming off the bath tub, matress needs to be changed, not comfortable. It definitely needs an upgrade

Bed was pretty comfortable, the rooms a little small and there is no parking. But the staff were pleasant and the rooms were clean

Positive: Beds were comfortable. Convenient location with food close by. Check in was easy. Parking lot is a bit strange but has lots of availability. Negative: Sink in the bathroom was leaking from below and slow to drain. Bathtub was on it's last legs, curved weirdly in the middle like it was cracking/caving in underneath. Tried to use the bathroom fan during first shower but soon it smelled like it was starting to burn and on closer look was very dusty/dirty so didn't use it again. Found a drink bottle cap on the floor by the bed when I first checked into the room, which makes me wonder how thorough they are in cleaning.

Clean but old and dated time for do over. If stairs are an issue think twice. A flight of stairs to climb and carry baggage just to get into the lobby. No elevator. Staff is friendly and helpful

Oh, my. I booked this because my usual hotel wasn't available. Let's start with the biggies: -Security bar has been broken off. -Most rooms here have a key card, but this looks like it's been kicked in because it has a different door plate and uses a physical key. -No emergency lighting or sprinklers in the room. Not even sure that's legal. Definitely unsafe. -No wheelchair access to the hotel. Even the entrance. Stairs only. Again, would be surprised if legal. -Room is musty, dim, and in poor repair. Damage on door, walls and tub. -Ancient green carpet worm down and damaged by previous furnishings. Nowhere near the level of quality I've come to expect from this brand. The bed.is reasonably comfortable and seems clean. The room appears to not have been meaningfully updated in probably 10 or 15 years. Very glad I'm only here for about 12 hours.