Gość
15 października 2023 r.
Let me start by saying I am the nicest person you will ever meet, and confrontation is not on my day to day list of things to run into! This was hands down THE worst hotel experience I have had in all my years of traveling. Before we got to the hotel we were notified our reservation had been cancelled. We were told that we could pay at the property. They charged a card that was denied, and canceled our reservation 2 minutes after eventhough we were given a 2 hour window to update the payment. I called the hotel, and gave them another card to reserve the room. The charge was made. Upon arrival we were told there was no charge, and we would have to pay another $144 and that the first charge was just a temporary hold. (This has never happened in any other hotel I’ve stayed in.) so we said ok! And paid for the room AGAIN. Once we got to the room it was absolutely disgusting. The beds were messed up, trash in the floor, urine in the toilet, towels all over the floor and it reaked of urine. We took pictures and showed the lady at front desk and she said “there’s nothing I can do about that.” I was in the process of trying to find another place to stay, and taking pictures of the room to show her myself. When I went to the front desk she began yelling at me, accused us of things that were never done. And blamed us for messing the room up and said that we were not getting a refund. Not only that, but she kicked us off the property eventhough we did absolutely nothing wrong except state our concern for the double charge, and the filthy room! This happened to many others while we were there as well. They were canceling rooms, and double charging everyone that walked through the door! Please please stay away from this hotel and do not give Them your money!!!!! Nobody deserves what we went through, or the other families! There is a beautiful hotel down the road and many others in the area that will not steal your money, and will give you a clean room to stay in!
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