InTown Suites Extended Stay Atlanta GA - Snellville

This hotel was the most horrible experience of my life the keys don’t work, the room is never cleaned weekly. The customer service is terrible they make false promises the rooms smell like smoke and when you complain about it they leave a violation notice at your front door even still was a free stay I won’t accept omg management is horrible they threaten to call police on me because I was waiting on Uber I rate this hotel 1 of 10 don’t come here

Enjoyed a week of peaceful sleep and relaxation. Room was spacious and my kids enjoyed the restaurants that were also close by. I recommend going back for sure. Housekeeping made sure our room was clean during our visit. Thanks for the peace and quiet.

Office open 11-6 only. One employee was very kind and empathetic and the other was completely corporate. Room was extremely small. Kitchen table was on the verge of collapsing. I could not even use it.Maitenance walked in one at 10pm, thinking it was empty. The next day, the same thing happened at 7pm. Good thing the inside lock was locked, so they could not get inside. Scared the living daylight out of me. Bait and switch at checkin. Oh you requested this room, which is in bad shape. You can check it out and if you don't like you can pay more for an upgraded room. The room was small and smelled like urine. I chose the upgraded room. The only difference was that it had no odor and had a full sized microwave. I just touched the side of the towel rack and it collapsed. For that I was charged $10. I will never return there.

it was advertised for a newer, revised trim. However, we were given the older room, which smelled like mold and cleaner. It was not as updated as we thought it would be. They did not charge us correctly upon arrival based on what our balance was supposed to be it’s been an effort to discuss this with them as they are not budging on what they say it should be, even though it does not comply with what ********* sent in a confirmation.

We were charged for an upgraded room when only the floor was upgraded. The bathtub and sinks were awful!! The staff needs customer service training!! There were roaches crawling around also. Will never go back there!!

The room was on the small side but had everything needed. Had to leave 4 days prior than expected and they refused to refund the cost of the prepaid last 4 days, even though checked out before 11 am. No refund wording was in the contract, but still annoying.

I stayed for two weeks and the price was great. You had to was your own towels and rags but that wasn't a big deal. I liked the onsite laundry facilities. All of the workers were nice. The one person I dealt with Brina Thomas was very nice and helpful.

The rooms are very small. The beds are very uncomfortable for it being a extended stay. The bathroom is small and old, alot of rust. The kitchen is small, and frige is small.

It was what I expected I guess for the price. Got locked out of my room couldn’t get in touch with anyone until almost noon the next day !