I called down to front desk, which, transferred myself to someone, supposedly in charge. There was excessive noise coming from the room beside us. They we’re Playing loud music and their communication level was to the point of yelling, at many points in time. My son(11) and myself arrived with less than 3hours sleep from the previous night, due to a very long travel day. However, instead of looking into the matter and requesting a reason volume level, I was told too bad the quiet hours start at 10pm. So very disappointing for what is supposed to be a 5star accommodations, specifically at $1000 per night. Also, the heating system was certainly not functioning properly with the room temperature, upon arrival 69.7*F. I personally prefer 73*F, which it was set to, but instead of heating while sleeping(with my AirPods on noise cancelling) it dropped to 67.9*F. I went down to the front desk to ask if their was a solution to the situation. Just an FYI, to override the system you will have to push the home button, then temperature setting, then the home button again (hopefully this works). I would have thought that this should be standard information passed along to each and every customer. The silver lining is that this room was for one night and then we transfer to another room for the week. Very disappointing!!
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