El Dorado Maroma Catamarán, Cenote & More Inclusive

I visited the El Dorado Maroma with my friend for a week in January 2023. Believe me, this is the best resort ever! I have stayed at many all-inclusive resorts in the Cancun/Riviera Maya area, and this resort outranks all others! The service is simply amazing, from the second you arrive until you have to leave. We absolutely loved Manuel at the beach, who greeted us each morning and walked out with us to help us find the perfect spot for the day. He didn’t just hand us our towels - he laid them out for us on the loungers or the bali bed chosen, then adjusted the umbrella so we could be in the shade, as we preferred. He then continued checking on us throughout the day and adjusting our umbrella as the sun moved. Talk about being pampered! He was wonderful! We also loved Little D (Diego) at the beach, who brought us drinks and made us smile - he seems so happy to be there! I can’t forget to mention the beach - it is the best beach of any resort I have stayed at! Clean, white sand, and so few people. That’s another great thing about this resort - no crowds!! It is small, quiet and relaxing. So peaceful! If you want a party resort, this is not it. It was perfect for us! Overall, you will not be sorry if you choose this resort!!! We loved it and will return again, hopefully soon, and hopefully with my hubby next time! I can’t wait to hear those wonderful friends tell me “Welcome Home”!

We booked this holiday of 11 nights to celebrate our silver anniversary with TUI after reading all the fantastic reviews. After queuing for 3 hours to get through the airport we found that our TUI transfer had gone and left us! They quickly sorted out some transport and we arrived at the hotel. We were asked if we were celebrating anything so we told them yes our silver anniversary. We were asked if we’d like to upgrade to a room with shared pool for €100 a night but said no - we’d already paid £5500. We requested an upper floor but were given lower. We were so tired we just went with it. The room was dark and smelt of damp. Our outdoor area was overgrown, shaded and dark. We met with our concierge and had our reservations made for dinner for the next few nights and we asked about booking a meal on the beach with a fire and hearts and which we’d seen the previously night and looked beautiful. She said it was a candlelit dinner and €300. We agreed as it was a special occasion. We had to choose our meal beforehand. We turned up at the meet point and thought it strange there was no sign of our dinner so we went to reception to be told it was cancelled due to weather. No one bothered to inform us. We were offered the option of the meal in either the Caribbean or Italian restaurant. We asked the manager - David if we could see the set up and basically they wanted to charge us €300 to have the menu we’d chosen in a quiet area of the restaurants. We refused and ended up sitting in a separate part of the Italians behind 2 glass doors and ate off the normal menu. It was very weird like being in a fish bowl! 2 days later we checked we’d not been charged and we had. They said we had to rearrange or pay 50% cancellation! We explained the situation that it was not the same having the meal indoors and we did not want to reschedule as our anniversary had been and gone and that we weren’t the ones who cancelled. We ended up speaking to the manager again and he said he would cancel the charge. Apart from this our toilet kept breaking and 5 times in 7 days it needed repairing. There were times we had to use the public loos while ours was broke which is a joke. I emailed TUI as I was fed up when the toilet started making a loud running water sound 2:50am which went on for hours until my hubby fixed it. TUI emailed saying they had arranged a meeting with manager 9am. This was all a farce too. Staff knew who we were and why we were there then all of a sudden said David was in a meeting and they would contact us when he was available. 2 hours later I went back to reception and they said they had had no communication with TUI regarding the matter. Eventually David turned up. I said I was upset regarding all the confusion over the meal, the room, the toilet and now the jacuzzi bath had broke. I politely asked if we could have an upgrade to make the most of our last 3 nights. He said he would check which rooms were available and would get back to me. Endless to say he d

This was the best resort I've stayed at. The attention to customer service was amazing. We had 2 butlers Samantha and Janet that they went over and beyond for us. From the beach service to the restaurant and room service we wanted for nothing. I've never been on a resort where the food was amazing every meal. Definitely can't wait to return.