Hotele niedaleko Bed Bath & Beyond, Solon

Where should I start!!! I booked my room weeks ahead of my visit (came to Cleveland to take my mom to her outpatient procedure at Cleveland Clinic). The day before my arrival I received the notification from the app to check in early which I did like many other times before at other Marriott hotels. Once I arrived at the hotel I went back to the app to open up my digital key and it wasn't there so I had to go to the front desk and of course it was several families checking in with a kids soccer team! So there goes 30 plus minutes of waiting. Once it was finally my turn I informed the clerk that my digital key was available on the app that I had requested because I didn't want to have to deal with stopping at the front desk. She says their policy is that you have to stop at the front desk to check in regardless of requesting a digital key(that I never received until my day of check out). Everything that I did on the app served no purpose I had to show my ID and swipe my credit card. A real inconvience because I have never had to do that since they started mobile check in. Now once I got checked in and went to my room which I had requested a king suite with a balcony. The elevator was clean, the hallways were clean and the most of my room was clean until you got to the furniture. I have never seen furntiture so dirty and nasty in my life! I called the front desk to ask to be moved but was told that if they moved me I would be in a smaller room with no price change. So of course I stayed where I was because that room most likely was in the same condition as the one that was in. The bed linen was clean but I still sprayed it and everything else down with Lysol and I took thr additional sheets to cover the furniture to be able to sit on them. The area that the hotel is in is great, tons of restaurants, bars and shopping. Overall the stay was not horrible but the room needs some deep cleaning and all the furniture needs to be thrown out.

I love staying here. Erica is the best person to great you when you first arrive. She remembers me, makes sure I can go ahead and check in because she knows I'm usually coming straight in from the airport. The hotel is very well kept, nice clean rooms, and friendly staff. I won't be staying anywhere else when I come into Cleveland for work!

Great stay and location. Cover was dirty upon check in.

I had never stay in a Drury Inn, until a week ago. My family was always Marriott Club members. However; I must say I was pleasantly surprised with the rooms, staff, and property amenities. I will say, the staff is second to none, so willing and ready to help at any given time. I can honestly say, from housekeeping to the hotel manager, super helpful and very courteous. It's been a very long time since I have had this kind of experience at any hotel. I will never forget how you made my family and I feel from the minute we checked in, we felt very welcome. When I checked in, I told the young man I wanted to have a good experience and he said,”Yes Mam.” I had an awesome time. Thank you Drury Inn.

We came to the area for a graduation party. From the check in with Angela to our check out was great. Our rooms were nice and clean. We had adjoining rooms. If there was a complaint it would be the bed was to firm for me. Also, because of the weekend and the amount of people maybe housekeeping could have been a little more present in the common areas. Especially the elevators. I saw a guest almost slip and fall in the elevator due to water from the guest coming back from swimming. The bar wasn't bad. We had catered food from the hotel for our event. The beef was to die for. Excellent taste. The nice thing is there are some stores and other restaurants close by. If in the area will definitely stay again.

Meredith atr the front desk tracked down my phone charger which I had left at the hotel on May 7th. Meredith gave credit to housekeeping, but I truly believe that Meredith is responsible for helping me after I left and called her from Florida on the evening of May 7th. She is outstanding and a credit to the Intercontinental Suites . She is going to keep the phone charger in her locker until I return to the Intercontinental Suites in three to four months for a follow-up appointment at the Cleveland Clinic. Please give Meredith a big gold star for helping the customer the way she did. John J Huber

Generally, okay.

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.