I am regular Falkensteiner customer for last 17 years and have stayed in this hotel as well as second one in resort (Carinzia) numerous times. While the property is nice, and generally staff is quite helpful I am disappointed with the following: 1) Carinzia and Sonnenalpe service level is much different - what is included in one hotel is not included in say Sonnenalpe, 2) for the positioning and price food selection at dinner mainly should be much better (here Carinzia has better offering and quality is better), 3) we had a dog with us, and while charged as normal we have not received any amenities for the dog (while in Carinzia you get a few thingies for the pet). Having stayed in both Falkensteiner hotels in the last 1 month, I must say I am seriously contemplating to start avoiding Falkensteiner hotels as I feel I am consistently getting worse service than before but am paying considerably more (this has nothing to do with overall price inflation).
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