Hotele niedaleko Parish of the Immaculate Conception, Soto Del Real

The hotel has seen better times. In decay and outdated, it gives you the feel of having been cheated at with the reviews and stars it has. I would definitely stay somewhere else next time. Bed is comfy, but that's it. Bathroom is dated, breakfast is just ...meh...not bad but not good either, fruit juices are from a bottle a not fresh squeezed, in Spain, that is almost a crime. No running air conditioning. The noise of the hallway makes you feel that your privicy is also lacking. Friendly staff. Good location.

Clean rooms, nice reception, location in a center of Tres Cantos. Price for reservation acceptable, breakfast you have to pay extra but is not the best one. In general good experience, want to stay again

On day 1 we asked for the room to be cleaned whilst we were out exploring the area. When leaving our room, our suitcases were left open on the floor with valuable possessions left on the side including perfume, woke laptop/phone jewellery as we expected these items to be safe within our locked room. Upon our return we found our possessions had been rummaged through with our suitcases being emptied and couldn’t locate a perfume bottle (£150 value). The next day we spent the day searching for the missing item which was not located. To our knowledge this is the only item that was taken but have yet to fully go through our suitcases which were tampered with. We reported the item missing to reception after we throughly checked our room to which we were told the staff were aware of the perfume ‘incident’. When questioned they said upon arrival to the room the perfume was already smashed. This was inaccurate as the item was not left on a smashable surface and we would not have reported the item missing had we broken it ourselves. The staff failed to apologise or inform us of the incident, and when questioned all staff were knowledgeable about the ‘incident’. After trying to resolve the situation, they then accused us of having smashed the bottle ourselves instead of offering to rectify the situation or offering a solution. The item was obviously stolen as we didn’t smash it and, had they accidentally smashed the perfume whilst cleaning, the room would have smelled potent given it was a brand new, full bottle of perfume. We asked to speak to the manager who was rude, changed her story multiple times after consulting with back of house, laughed at us and said she couldn’t understand us despite speaking perfect English. We were also told to “f*ck off” and to contact the police if we wanted anything done about the situation. Would not recommend staying here.

Experiencia inmejorable. Precioso hotel en medio de la vegetación, pegado al pueblo de Torrelodones. Personal súper amable e instalaciones muy buenas, limpias y adecuadas. Estupendo hotel y extraordinaria experiencia. Obligado si se pasa por Madrid y se quiere estar sin estar.

The room is giant but no boiler, nor courtesy plate . Bathroom with bathroom with a grinding (very noisy because I think old enough) Couch bed in the room (express system) but unfortunately there must be attempts to open the old so no cushion was correctly put (of the coup, The room was very comfortable and was very good. It remains a very good price quality ratio, but you must certainly fall on the ”good” room.

The name of the hotel is a bit misleading because it's not very close to any of the airport terminals. It's in San Sebastian de los Reyes, 6 km from the terminal 4 of Madrid airport. From the nearest commuter train station (cercanias, C4 line Alcobendas/San Sebastian de los Reyes) it took nearly half an hour to walk to the hotel. However, by taxi it's only a 10 minutes ride between the airport and the hotel. If you want to save time, I recommend taxi. It's about 20 euros. The hotel itself was very good. The lobby was stylish, the room was quite nice, everything was clean. Good customer service and friendly staff at the reception desk. But pay attention to the location especially if you have early morning flight next day. Next to the hotel there is Plaza Norte 2 shopping complex offering all kinds of shopping possibilities and restaurants.