cynthiakyl
20 maja 2024 r.
This is the best hotel I have ever stayed at in all of my travels! I was visiting India when my friend suggested we stay at this hotel in South Goa. The hotel is an old Portuguese style house renovated with just 6 rooms, and the interiors were absolutely gorgeous. I have never encountered a hotel that messaged me check-in or check-out was any time during the day, as long as they know about it! My stay was in May, so it was one of the hottest times of the year. While the hotel has some air conditioners in some of the common rooms, not every room (like the main hallway, the room with the billiard table, etc) has AC, so I did stay in my guest room the most. My friend had inquired about a second bed (probably through the corporate customer service of Postcard hotels) before our stay, to which the hotel said it would be an extra charge, which we were completely fine with. But upon arriving, the Cuelim branch didn’t know of this (there was probably a little miscommunication), and Ranjan, the resort manager, offered a second bed on the hotel. Right away I felt very grateful to the staff for accommodating us on such short notice. What really blew me away was the care and hospitality from all of the staff though. I actually arrived on my birthday (but it wasn’t like I told the hotel). During check-in, they needed a passport copy. After going out and returning to the hotel later that day, I was blown away when they presented a beautiful birthday cake and a large Happy Birthday sign! I was also a bit sick when I was there, and when the hotel staff noticed, they made me a cup of hot toddy during my stay, which was completely thoughtful and caring. On another day when I was lounging in the pool, one of the staff members thoughtfully offered me a freshly opened coconut for coconut water! And on one of the days after returning from the hotel room, I was given a mini boat in a glass souvenir that says Goa. The meals there (they serve breakfast lunch and dinner all cooked to order) were amazing, and I didn’t feel like I needed to go out of the hotel to have delicious Goan food. All of the hotel staff made me feel so special and welcomed it really was the highlight of my trip to India. Thank you so much to Ranjan and everyone there, and I definitely would love to stay here again when I visit Goa!
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