Spa Hotels in Charente-Maritime

„Good location close to the beach. Cleanliness and overall impression of the room and the terrasse could be improved. The apartment has seen better times and is in need for some renovation. On hot days and nights the AC in the apartment is not working properly for the bedroom on the first floor. The hotel and pool area is mainly suitable for families with small children and not for couples without children.”

„Très bel hôtel, accueil professionnel, chambre confortable, superbe espace thalasso. Petit déjeuner complet et varié, c’est un réel plaisir de séjourner dans cet établissement.”

„Correct pour le prix. L’emplacement est juste dommageable.”

„Après 1 petit imbroglio au niveau de notre réservation (chambre qui n'était pas équipée d'un lit King size vs reservation) très vite résolu notre séjour s'est bien passé. Le seul bémol est la température dans l'espace marin (l'eau n'est pas très chaude...) et l'espace dispose d'une salle de relaxation petite (7 /8 places...). Sinon le personnel que ça soit à l'accueil au bar au restaurant ainsi que les femmes de chambre est très souriant et poli. La qualité du restaurant est top (ça rattrape l'espace marin) les plats sont bien cuisinés et tout est très bon vraiment s'est à souligner. Autour de l'hôtel en cette période (février) tout est globalement fermé c'est un peu dommage car ça manque d'animation.”

„Bonjour, we took a week to reflect before writing this review, so it's not an immediate, potentially more aggressive, reaction. We booked through Trip.com, which offered the best deal at the time, before the hotel even opened. Two days before arrival, the hotel called to ask about our preferences and requests for amenities, which was a good start. On arrival, we were greeted in the car park by the reception staff, which was excellent. THE RECEPTION or concierges – four young men and women – were polite, kind, and welcoming, but clearly not quite up to speed with the IT system. After a good fifteen minutes, we were shown around the establishment and then escorted to our room by the always-friendly staff. There were issues with two lifts: one was shut down due to a grinding noise, and the lift serving the aquatic area was broken. Since I have reduced mobility (PMR), the staff offered an outdoor route, which was fine, I suppose. Anyway, let's stay positive for now; the friendliness and kindness of all the staff were top-notch. Food, breakfasts – all very good. However, the paint finishes suggest the final inspection wasn't up to luxury liner standards. THE CHERRY ON TOP was our departure on Saturday, June 20, 2026. There were still plenty of receptionists, but the kindness and politeness had been replaced by incompetence. Two people ahead of us were served by one employee for 30 minutes. Then, our 'golden key' tried to deduct €468.22 from our deposit for extras from a single night's stay? We were surprised when he attributed an early departure to a room that wasn't ours! And the bill for the two meals had been paid the day before at the restaurant! The problem was, he wouldn't budge and tried to make us pay the tourist tax, which was already included in our Trip.com payment. Unconvinced, my wife showed him the Trip.com reservation and invoice, and he was flabbergasted, exclaiming, 'What's this? Booking, yes, but Trip…whatsit?' We arrived to check out at 9:10 AM on Saturday and left the hotel at 9:40 AM. All this to say, in the end, it all went smoothly. Everything is sorted, thank you and safe travels. So, I'm nitpicking, but let's not forget where we are, given the media reports about this HIGH-END hotel opening two weeks late. The problem is feeling like you're in a hotel management training school, specifically the RECEPTION section, except the price you pay corresponds to a fully operational HIGH-END hotel. The 'we just opened, we're starting out' excuse doesn't fly at this level. Both my wife and I have worked in entertainment; you have a free dress rehearsal to get everything right, then the general rehearsal, and only after that, when customers are paying, do you perform, certainly not with this kind of amateurism. Nothing like the reception at LA GRANDE TERRASSE, which is top-tier.”

„酒店是la Rochelle 唯一的五星級酒店，位於城市市中心，酒店的工作人員都很友好，辦理入住時候非常有耐心，而且會詳細介紹酒店各功能區。房間很寬敞，乾淨明亮，適合家庭出行。準備在室外吃早飯，工作人員貼心的幫我把選好的餐盤端出去，還給蓋上罩子，非常細心。”

„Suitable for parent-child travel”