Spa Hotels in Cimenyan

„The access road to the hotel was quite surprising, as the location feels very remote and far from main areas. At first, it raised some doubts, but upon arrival, the concept of the hotel as a hidden getaway became clear. The property and parking area are spacious, and the cool, windy atmosphere is definitely a positive aspect. That said, the room experience did not fully align with the price point or the expectations of a four-star hotel. The deluxe room felt rather small, with very limited space for praying. Several basic details were also missing or poorly maintained: a broken bedside table that was only available on one side, no toothbrush cup or hand soap in the bathroom, and an overall interior that felt dated, with peeling paint visible in several areas, including the room door. The door lock also did not feel particularly secure, which affected comfort. When I raised these issues and requested a room change, the front desk staff responded promptly and moved me to a better room. This quick response is appreciated. However, the explanation given suggested a lack of internal coordination, particularly between housekeeping and the sales team, which ideally should be better managed. On the positive side, the Wi-Fi connection was fast and reliable. Dinner at the restaurant was acceptable—nothing outstanding, but satisfactory. There are limited activities available for adults, and due to the hotel’s secluded location, guests should plan their own transportation. Ride-hailing services and taxis are available, but waiting times can be longer because of how hidden the hotel is. Overall, the hotel offers a calm environment, a large property, and pleasant weather. However, in terms of room size, basic amenities, and interior condition, the experience feels closer to a 3.5-star hotel rather than a full four-star standard. With better room maintenance and attention to small but important details, this hotel could significantly improve the guest experience.”

„Thank you for the pleasant stay! It was such an amazing experience and we really enjoyed the moments. First of all, the staff was very kind, friendly and helpful. Terrific customer service! We were welcomed with such a nice romantic vibe in the room and also a cute note from the housekeeping team on the mirror. Room was very clean, tidy and perfect location for an amazing view! Love the huge couch by the window btw :) But, there is also some issues that I want to raise. Firstly, we ordered in room-dinning but, there was no dining table provided. I went to several hotels and ordered in room-dining and they will always provide a table / trolley table at least to let us dine in the room. But, this was the first time I had this experience. The waiter left the foods on the study desk. But, we can’t dine on where the study desk was because, there was only one chair available. That’s why we had to moved the heavy table to be closed to the huge couch. I asked for the trolley table but, apparently they can’t let us use it. Secondly, the soup was cold. Which was very disappointing :( I ended up just had a couple of spoons and can’t take it anymore. Well, I guess those were the minus part of my stay. But, overall we enjoyed our stay there. Ah, one more thing! The angus steak balsamic juice was the best dish! Very worth to try!”

„The best hotel and nyaman bagi yang nak rasa kedamaian.. cuma agak jauh jika anda nak ke bandar bandung..overall best”

„Lokasi cukup tenang dan bisa dgn cepat menuju dago... Perlu di pertimbangkan untuk menginap d hotel ini banyak naik tangga jd buat yg bawa org tua bole di pertimbangkan kembali.. Liftnya unik... Overall kalau solo atau anak muda rekomendasi sekali karna simple dan unik tempat tinggalnya”

„Fasilitas hotel lengkap , Udah ada pemanas air untuk bikin kopi dan kulkas mini yang sangat membantu menyimpan minuman dingin . Overall puas”

„Akses ke lokasi agak jauh dari jalan utama & menanjak, namun cukup landai, area parkiran cukup terbatas mungkin cukup utk 20-25 mobil, area dropoff cukup kecil sehingga harus antri jika sdg ada yg drop, area lounge nyaman & proses checkin smooth, kondisi kamar yg saya tempati cukup bersih (deluxe suite), area kolam agak kurang bersih bnyak dedaunan dikolam dan kolam yg paling kecil airnya keruh & tdk ada area utk anak2 sprti kids corner atau mini playground, overall cukup nyaman”