We came to this hotel for a wellness visit after new years. Upon arrival we thought the lobby loooked nice. We were given our room, the room was in disrepair. The furniture old, the bedding old, the bathroom requires renovation and the carpet is in disrepair. We decided to visit the pool, why not give the pool and sauna a go. The pool was heaving with children screaming and peeing in the pool... ok not so relaxing or fun. Why don't we play a game of pool, on the website there was a cool bar area and pool table. We asked reception where the pool table was... it was not operational and the bar would not be open for the entire duration of our stay.... OK we werent' told that when we booked or at check in. OK hopefully the kids are gone tomorrow, we were informed the pool is closed the next day. We went back up to the room and checked out, within 1 hour of arrival. The room was in disrepair. The pool was overrun by screaming children who weren't being managed by their parents. The rest of the facilities weren't operational. Won't be back, very disapointed. The hotel charged us the full price for the stay even though the same person checked me in and out. They clearly knew we weren't staying. They didn't even ask if everything was ok...
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