Adrienne
8 stycznia 2024 r.
Rooms werent ready for check in, had a digital key and still had to wait in line for over an hour and a half to check in at the front desk. We missed our dinner reservation because we couldnt get in our rooms to get ready. I had called ahead and asked for a rollaway bed, spoke to the hotel directly to confirm its availability, they assured me it would be , it was not, and was not an option. Our room had 1 set of towels in the bathroom (king suite) and what appeared to be fecal matter residue swiped around the base of the toilet . The parking garage did not give.out tickets and i was charged $25 for a *lost* ticket upon departure. The cheer comp teams took up ALL the space and noone enforced the rules about no loud music, yelling,stunting etc...the location had been booked for a year for this comp and they only had 2 people working the front desk and apparently not enough housekeeping to have rooms ready in time. It was after 6 before we were able to check in and haul the 11 flights of stairs to our room...and then our physical keys didnt work. When i asked.for a new one the next morning, she just asked for my room number, SHE said my name to confirm and handed me a key without asking for ID . Wasnt who checked us in, so i could have said any room.
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