Sleep Inn Springfield West

A rating of 1 star is generous. The hotel is under “remodeling”. Or perhaps condemnation. The room we got was a mess but the rest of the property is in worse condition. If you want a truly creepy experience this is the place to stay. A better alternative is to sleep in your car.

For the price, you can't beat this place. Clean rooms and building, helpful and friendly staff, free breakfast, and great location. Would definitely return and I highly recommend that you consider this hotel.

This place is bad! Took forever to check in. Door locks need replaced, to brut force to open door. Person checking us in night before Had us on second floor on computer, when we were on first floor. Employee knocked on door this morning to see if anyone in it and blew vape right in my face when I opened door. Never again!

I should have known by the area and the looks of this place that I shouldn't stay here. It is an old place that is on its last leg. It was quiet, and clean, and somewhat comfortable, but breakfast was scarce with not many items to choose from. There are many other hotels in this city, so I will go elsewhere next time.

Last year, I wrote a pretty positive review for this place. I can't say that the second go around was a good one. The problem? Well, there was plenty....when we first checked in, the front desk person told my wife that they were short handed, and that the blankets were still being washed, and that they will bring one up once they are finished. O.k., no problem......IF that was the only problem! Once we got up there, the window was wide open (there was NO screen!), the room literally looked like it was only half cleaned. No one touched the shower, cuz there was clumps of hair on the bottom of the shower, and there were ZERO clean towels. The bed was made, but there was a giant blood stain on the pillow case. There was no toilet paper on the rolls. IF the floor was vacuumed, it wasn't done very well, and I found some debris on the side of the bed (a bottle cap, some used tissues, etc...). The maintenance is also a bit lacking...the elevator inspection due date expired last year (the poster hangs in the elevator...HELLO!!!), and this is the SECOND time I have seen black mode on the ceiling (seen it in the room I had last year as well). The only things that are keeping this review from being a ONE star, is that the room didn't stink, it was quiet (except for the trains that pass by every couple of hours), there was a fridge and microwave, the toilet was clean, and I didn't see any creepy crawlies of any kind. I can honestly say that I will be searching for a new budget hotel the next time I visit Springfield....

Do NOT stay at this hotel!!! Do NOT trust any of the pictures! I am extremely upset. I booked a room through Priceline.com, checked in and paid for the room. The room was horrible, dirty (Had not been cleaned between us and the previous guest), it smelled like cigarettes, the doors were broke, black dirt/mold and bugs in the window, and they were spraying for bugs down the hallway. We did not feel safe staying there with my son and father-in-law, so we left and told the front desk it was not going to work for us because of these reasons. I called both Priceline.com, *********** and the hotel. The hotel manager has not called me back even after repeated attempts by me calling and emailing (Talked to Tony, Chris, and I think she said Monica who all said Ashley or Tina would call me back). I have tried to handle this politely, but I was told someone would call me 4 days ago and no one has called. Lies!!! Your company lied about what type of hotels you are representing. I travel a lot and have booked many hotels through Priceline and after this experience I will never use it again and I will never stay at another Sleep Inn or any of their associated hotels. I was charged for an unsafe, & unsanitary hotel and still have not received a call from anyone. I have called and wasted multiple hours trying to resolve this and I keep getting the run around. In the future, you need to make sure the hotels you are representing are what they say or force these hotels to pay the customers back. I am angry and would like to speak to someone who can actually do something! They want photos of this, but we did not want to stay another minute in this disgusting building!!!