I’ve stayed at this hotel 2x - once in 2023 and once in 2024 - same time each year. We were in town for an event. The first time the hotel was good. Nothing spectacular, but clean and nice enough. This time, the service was terrible, it was NOT clean (especially the pool!) and our experience was 3 stars, at best.
To be fair, I did speak with the hotel manager following my stay about a few, not all, of the issues. They promised to credit me for charges we should not have incurred (never saw the refund) and credit me a “free” night via my Marriott account. I got the points, no credit for a free stay (I’m told it’s not enough). I don’t know.
Needless to say, I will not be back and don’t recommend this hotel. There are signs all over the hotel asking specifically for 5 star reviews. So I must not be the only one with a sub-par experience. And while I appreciate the Manager’s time to hear me out, it was too little, too late.
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