Holiday Inn Express & Suites Springfield North

Literally one of the nicest hotels I’ve been in. Super clean and the hotel staff was so nice! The breakfast too was great! Would stay here again!

I have stayed at this hotel 2 separate times in the last month and the team and the hotel are great. The staff is always helpful and friendly!

We arrived at 4:04 PM and were told our room was not ready, can we wait 10 or 15 min? There were at least two others waiting. We looked around and had to get a manager to let us in the pool and fitness rooms. He looked into our situation, told us it was unusual but still we waited by the desk. At least three others arrived and were checked in. We were told that someone did not show and they were short handed, the GM had left early knowing this I am sure. Yet here we stood after making reservations two weeks ago. At 4:35 I stepped up to tell them we we’re leaving and we were told the room was ready even though the computer did no say so. After a day on the road and the fact that check in was at 3PM I found this annoying. We are on the road for a month and this is the first we have waited on a room, especially here where Express is part of the name. Perhaps ******* customers are treated differently.

The hotel was real nice! Very clean! Seem’s like it wasn’t built not too long ago. Highly recommend the stay here!

The property was cleanand the staff was very friendly. However, the room was very humid, the climate system was difficult to operate so it was either too cold or too humid, and the fire sensor in the ceiling flashed all night in the room, which was disruptive for sleeping.

Nice and new ( only 4 years old), modern and fun decor, very comfortable beds, excellent bedding and better-than- average pillows ( not too soft). Refrigerator and microwave very small. Pet fee on the high side ($50). Good variety of breakfast offerings.

Tesla supercharger in the gas station next to the property. Made it easy to plug in and relax at the hotel while it was charging.

Very clean bedroom and bathroom. We enjoyed the delicious breakfast. We'll definitely come back again.

I'll start with the good stuff. The breakfast was great. Good food, well prepared. The lady in charge was very nice. The hotel was clean and the room was as well, when we got there. Now the not so good. In the room, there was a control for raising and lowering the shades. Didn't work unless I took the control apart and mashed on the battery. When I mentioned it, they kind of sluffed it off. The really bad part was the maid service or lack thereof. They came in on Thanksgiving day and left towels, but did nothing else. On Friday, they never cleaned the room. We came back in about 9:00 PM, after having been out all day. The trash cans were full. There facial tissue was empty. There was 1/2 roll of toilet paper left. When we complained. they said their policy is not to clean the rooms unless it is specifically requested. I asked if that was a new policy for Holiday Inn Express and was told that was their policy. I have stayed in these hotels for many years and this is the first time my room wasn't cleaned. I have never had to request it. If this is the new policy for Holiday Inns, I will not stay at another one. No other hotel makes us request room cleanup. We always leave a tip for the maids and of course, it was still there, because they didn't enter the room. This was a huge inconvenience for us, especially that late at night, and I feel a partial refund should be made for our trouble. Feel free to contact me if you have questions.