Porth Avallen Hotel

Owners please call fixer Alex Polizzi for help now! The hotel had the vibe of Fawlty Towers and was furnished like a care home in some areas. The building is in a quiet cliff top location with stunning views. It could be a winner! It needs investment, leadership and design thinking to bring it up to date and replace the many defects.

As locals, we used to frequently call in at this hotel for coffee. However we won't be coming again with a tiny hot chocolate (with no trimmings), from a faulty machine costing £5.50. We have been informed that the owner has recently put the prices up. (A packet of Crisps also costs £5.50). These prices are not on the hotel website. It would be cheaper to go down the road to the 4 star Calyon Bay Hotel or to Costa. My wife also reported that the ladies' toilets had used toilet paper all around the pedestal.

Booked in for Christmas lunch, as I recently moved and am without a kitchen, and thought I would keep it local and at a hotel rather than a pub. Big mistake. Was asked to pay for everything up front including a bottle of wine. Got there, had a drink at the bar and then shown to table. That was the good part! Worst 3 courses of slop I have ever had, even the gravy was like coloured water. The staff were young and clearly didn't want to be there. I had to chase up my bottle of wine and at no point did anyone ask if our meal was alright (common courtesy in hospitality)! When the dessert turned up I took one mouthful and told my daughter I was leaving and we upped and left. I was furious as I had been charged £90 per head (excluding the wine)! The whole experience ruined our Christmas day. I was so angry I put a post on social media along with photos. The hotel responded as expected saying I hadn't given them the opportunity to respond. No apologies no partial refund, nothing.

Family of four went for Christmas dinner ,meal was disgusting almost£400 for a meal that was inedible, potatoes,stuffing and Yorkshire puddings rock hard,complaint unanswered, other tables heard complainig

Terrible disgusting horrible place Televisions are tiny Decor is horrible and old Damp smells No water pressure Owner who treats customers like children Can't eat in the dirty rooms No room service Overpriced beers and food Changed room 3 times and still wasn't happy Room upgrade twice Owner is a tool Staff are nice Bet they're embarrassed I would be Sad because fantastic location Owner clearly wants to be a loser Hope this review helps Very very experienced traveller

Amazing team! Shout out to Hayley, Mark and Rhian for making my stay along with my massive family's awesome! Great hotel for families which a great atmosphere. Breakfast was tasty. Service was exceptional. Would definitely recommend this hotel!

We came home a day early .the shower was awful and so was the vegetarian breakfast. The mattress needs changing so old and lumpy and the springs were digging in my back the only thing that was very nice was the spectacular view .the shower definitely needs attention the pressure was non existent. I felt like I didnt feel clean .

I’ve read a lot of the poor reviews about this hotel. The facts are that the hotel is in need of a bit of decoration and repairs here and there but I’d pick this hotel time and time again over the big chains. It’s homely, quiet and the views are spectacular. There is charm about the place. I found a gem and little haven to work from for a few days. It’s off the beaten track and comfortable. They don’t have snacks throughout the day so I’ll have to drive somewhere at lunch, which is a shame, because I don’t want to leave 😁

Can't comment on the rooms but we decided to go last night for a meal. The weather was bad and we are staying a 5min walk from the hotel. Altho its quite old and traditional in there we had a drink in the well stocked bar and then a meal. Not a big menu but we were more than happy with our meals! Very well cooked and plentiful. Staff were young but service great and well mannered. We had a nice time there so thanx to all!