ryanbrosky
22 listopada 2024 r.
***READ IF CONSIDERING VACATIONING HERE*** To the owner & staff of Hermitage Bay; we hope you read our review. I am not sure where to begin, but our experience here at Hermitage Bay was nothing short of incredible. The report is gorgeous inside and out. It's beyond clean, it's in a beautiful location. The water is crystal clear and you have your own private reef to explore 10-15 feet off the edge of the water. It's that close. The resort was a special experience for us, and we would LOVE to be welcomed back. It was a 5/5 experience. Please read our review of our time here. Upon arrival we were greeted with fantastic welcome drinks by Selange. She helped us with our booking and was an absolute pleasure to start our trip with. She even upgraded us to the hillside view suites which are the gorgeous units with an incredible view since we celebrated our honeymoon here. However, when we arrived to the room we were a bit dissapointed because the room we were given was not renovated yet as the supplies were delayed from Hurricane. We were a bit upset because we were very excited for the new rooms (the entire resort is being renovated). Even though the hillside was just as beautiful and the view was fantastic, we expressed our concerns to Rachael, the GM, and she met with us the following morning. She was beyond understanding with our disappointments, and then gave us a beautiful, nearly fully renovated room up front on the water with a pool. The care she had for our honeymoon celebration made us feel welcome and seen. Kempton, I believe the assistant GM, checked on us EVERY DAY. He made sure we were happy, and it just made the experience better for us. He was also fantastic. The entire week was absolutely beautiful, and I would like to break things down a little bit so every area is met and everyone and everything this resort has to offer is recognized: FOOD: The food at hermitage bay was absolutely outstanding. Every day we were given breakfast, lunch, dinner & an incredible sushi bar happy hour from 4:30-6. The chefs were outstanding, and the resort did not hold back on giving us anything we could have wanted. Every meal was started with fresh pastries or selections of breads, endless sides and starters. The experience was fantastic. Our highlight of the trip was with Ismael at the sushi bar. He was spectacular and was very talented at what he does. We would look forward to seeing him every day, and he would give us extra servings of literally whatever we wanted. His hospitality and dedication made our trip even better; and is one of the main reasons why we plan on returning. SERVICE: The service here is incredible. Everyone here knew your name within the first day. Something like that is special and l've never seen it at any experience l've ever been to. You felt seen and welcomed. Partly because the GM Rachael runs such a tight ship, you could tell how well everyone is treated by her and the expectations the entire staff has for their guests.
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