Hampton Inn Houston-Stafford

酒店很乾凈，前台服務很好，含早餐還可以

TERRIBLE EXPERIENCE!!!! I called to make a reservation, and this place was the only thing available due to hurricane outages. I arrived to the hotel for my stay and the service was completely nasty all across the board. The hotel room was very disgusting, the sink was dirty and tub/ shower was clogged and the bed had red stains that look like blood. My family and I felt really nasty and disgusted. This is our first time in Texas and it was not appealing at all. I had my newborn baby with me in such uncomfortable and unsanitary conditions. The desk clerk was no where to be found and I spent an hour on the phone with customer service requesting a refund . I really hope Hilton get their hotels up to part and stop taking people money. This place needs to be closed down

Don't stay here. Didn't feel safe, room was dirty and the front desk clerk was rude! Parking is out of sight of anything on the east side of the hotel, and after trying to find a space in the very small front lot next to a major highway, you end up walking back to the front desk thru a dark parking lot. There is NOT a side entrance so you can park and then take your luggage up, you either have to unload, then park or take the risks in the back lot or a very dark side lot. On top of that, the front desk clerk didn't have any of room type that I requested in my reservation (and I paid for) and tried to put me on the ground floor. Not a good feelings when you don't feel safe anyway. However, the elevator is such a weird space, maybe it would have been better to be there. The elevator is in a little side room that is around 4 by 4 ft. and at the front next to the check in area. If you have a room on the even side down the hall, too bad if your luggage doesn't roll! Lastly the tub was dirty, the room felt dirty and the thermostat had been ripped off the wall. Just overall not a great experience and worst than most of the other economy grade hotels in the area, and this is supposed to be a mid-grade property. I had stayed here a couple of years back and it was a good property - reliable, clean and acceptable for travel to the industrial park customers behind it. But not now, I'll drive a few miles so I can get a good night's rest.

This hotel was disgusting. When we turned back the bedspread we discovered a long black hair, several short black hairs and a plastic earring back in the bed. We requested a refund and left immediately. I would recommend looking elsewhere for accommodations.

The check-in process was not good at all. The hotel is super old and the atmosphere was dark and did not smell very nice. The floors in the hallways were old and worn. There were dips in the floors and someone could fall or sprain an ankle. Be very careful. The beds were old and uncomfortable to sleep in.

Excellent location and service, however didn’t seem Hilton quality. Carpets felt dirty and hotel definitely needs some facelift. Breakfast was very generic with only one kind of white bread and white bagels. Had to wait really long for waffle maker to get available as there was only one and it was weekday and No orange juice. It’s an ok hotel, Not Hilton quality.

It was a good location but the noise from the interstate was very loud I could not rest . I had to leave in the middle of the night which was a 2 hour drive home . I have stayed at many Hilton properties but this one was very disappointed. The lobby was very hot the air system was not working at the time and the room had a funny smell to it . I had to turn in the AC to get the smell down .

I will begin by noting that I have stayed here a number of times over the last 10 years. I have always appreciated the quality and service. Until now... On 9/27/22, I arrived to check in. The system was down. I could not check in. The on-duty person told me when I asked that I could cancel my reservation if I found another hotel. I did. I called back and canceled my reservation. I also canceled the reservation I made for another co-worker for Sept 30-Oct 1. The young man told me he would cancel that one as well. However, on 9/30, my credit card was charged for the night of Sep 30. I have since called four times. Each time I've called, I've been told that nothing can be done because the manager is not in and/or the system is down again. I've left my number. I've asked for an email address. I've been told that I was not charged (i.e., they don't see a charge). I have the charge on my credit card. I and others who have come in for board meetings for our organization have stayed numerous times at Hampton over the years. Always pleased and good service. What has happened? Ironice that you have a photo of a dog on their FB page and say they are pet-friendly. Would be nice if people got the same treatment.

Services and Response was not up to the mark. I never had this kind of experience so far with Hilton hotels. We were told that. They ran out of Milk during Breakfast time and no response from the Front Desk