Hillhead Farm Lets

This accommodation was well placed for our purposes, we found the room to be clean and comfortable, with all the facilities we needed for our stay. Whilst it may have been quite basis it was all we needed, and the rooms were very spacious for us.

Lots of construction activity at neighbouring properties. There was a very bright construction light shining in through the window. Car park very small and difficult to manoeuvre a large car or van. Poorly equipped room - no hooks or other storage in bathroom. No toiletries. Bath towels were small. On arrival all the windows were open, so the room temperature was close to the 2C outside temperature, and no effective way to heat room, as the only heater was a storage heater and did not work. The bed consisted of two single beds pushed together and a layer of thin foam layed over the top. The foam was larger than the mattress meaning that there was an overhang of foam with no mattress underneath it. Worse still, the mattress was completely burst open along the entire length of one side, the springs and insulation were exposed and there was little support on that side of the mattress. The owner must have known as they would have noticed the mattress had a gaping hole when changing the sheets. Duvet wasn't wide enough for the bed, unless you are flat Stanley. Window blind was broken so did not fully close. The room was not very clean. There were stains on the bed frame and also on the cushions. The bedside units were worn and tired. The shower worked, but the flow was poor. Had booked for three nights but only stayed for one - getting a decent night's sleep is a fundamental requirement, and it was well short of that standard given the terrible bed. We have been let down and ripped off.

Never actually stayed as the booking was cancelled by the host with less than 48 hours notice. (recurring theme here). We had booked many months in advance. We were informed this was an administrative error. When I asked how the refund would be arranged I was sent an illegible Pay Pal receipt and given a new excuse for the cancellation (cited as a brawl between previous guests that had made the accommodation unusable). Having booked and paid through a booking agency, I contacted this agency. It was made clear that the hosts had not informed the agency of the cancellation and the refund could not be processed until the cancellation was confirmed. The refund matter was resolved by the booking agency, though the reason for cancellation reverted to 'administrative error'. The reviews show that this problem has occurred for other travellers over many years. This property is either very poorly run or there is some questionable business practice taking place.