Macdonald Forest Hills Resort

The excellent view from the apar**ent. The welcome package with dishwashing tablets and cloths and utensils. The apar**ent was well equipped and had everything you needed to cook a meal. The apar**ent was cosy and clean. We did feel the pricing of the meal at the bar was expensive for what you received and wasn’t value for money. On the whole the staff were nice and friendly. There was an occasion when we arrived at our apar**ent and the smell in the apar**ent was not to our liking, we made a staff member aware but there was no suggestion to help remedy this which we feel would have been good service. Overall, we would be happy to come back.

Stayed in the self catering lodges and it looked like something out of a care home. Furniture dated back to the 60’s and a musty/damp smell throughout. Shower screen was hanging off, bath panels were hanging off and the drawers didn’t have runners so were lying squint. The WiFi only worked in the main living room, and at this it kept cutting out. We weren’t allowed to book breakfast or dinner as it was kept for hotel guests. Poor attitude from staff, false advertisement of lodges and just an overall disappointing stay.

Good location and nice apar**ent except the apar**ent was very tied and equipment was very worn, rubbish out side room was there for a couple of days and bedroom was noisy because large wimdow on to corridor plus sounds from staff smoking area and servixe area. Enjoyed the stay and good facilities with gym pool sauna and steam room and enjoyed the spa trea**ents.

A bit disappointing as had no hot water for first day and a half but receptionist Sam suggested while we waited for maintenance we would be fine as we could use the electric shower. Unfortunately the electric shower didn’t work either and the other 2 showers were mixers so ran cold. Maintenance eventually checked electric shower, door fell off it as he was checking it, and reported he’d have to order a new shower. We had a nice meal in the hotel and the dining staff were fab. But the carry on with the water was pretty poor and we didn’t find that Sam cared at all. I asked for a late check out to which she agreed but she took no initiative at all to offer us any sympathy or compensation - it felt like our issues were an inconvenience to her.

Fantastic views and location but… Customer service was below average- most of the staff didn’t seem to care. State of apar**ent and cleanness was awful. In desperate need of renovation. Very disappointing, especially at 200 GBP a night, but seems the norm for McDonald hotels.

Where to start??? Stayed 4 nights in the resort lodges, rated 4 star but it just shows whats wrong with the ratings system as it was no where near 4 star standard! The entire resort needs an upgrade, the facilities that looked good 30 years ago are now tired and broken and haven't been maintained properly. Tennis courts was an accident waiting to happen due to awful surface and pot holes ( I sprained my ankle in one), one court had no net! The equipment for the games hall was broken or they just didn't have it eg all badminton rackets with broken strings and shuttlecocks, basketball nets but no basketballs, putting green with grass a few inches long, table tennis with broken net and bats. The lodges were like stepping back into the 70's, old tired beds and sofa's, curtains and carpets covered in stains and at least 30 years old, broken toilet seats and the wi fi , when it didn't drop was really slow. The entrance stairs has missing and broken tiles so there's a comp claim in waiting. Check in AFTER 5pm, what a joke, especially as needed to be out by 10am when leaving. Why MacDonalds need a 7 hour turn around is beyond me as the cleanliness was poor and not thoroughly cleaned at all, too many cutting corners rather than doing it properly which sums this place up perfectly. The hotel setting and surrounding area is wonderful and this could be an amazing place to visit if they modernise and spend some money upgrading. Staff were friendly but seem to be fighting a losing battle

Very relaxing quiet stay in a superioir apar**ent well appoin**ent amenities and all u could want in the apar**ent clean and well equipt . Staff were friendly and courteous

Hotel charges luxury prices but is very far from the mark. Amazing location but the hotel itself could be so much more. Service was awful too, made to wait for an excruciatingly long time for simple drinks, for food and when you have young kids that’s not the best.

Beautiful location but hotel is very old and weathered. Pool was broken apparently which was half the reason for booking. Offered us a swim in a place 30 minutes drive away. Food was finished at 8.30 and nowhere close to get anything to eat. Prices were also really excessive for drink and food with no table service in bar even though plenty of staff around. I would say it was a lovely place 15 -20 years ago but it has been let go.