MJ Stevens
4 października 2024 r.
Front desk service the worst I have ever experienced. Arrogant and proud. Ask how to pay for car park beside the road, reply was “I don’t know” and “you have to find out yourself “. Decided to park in garage, was told to pay full car park fees without even informing how much per day. We ask that if they can take a deposit on my credit card as we haven’t decided how many days we park there or my daughter who may stay with us, reply was “ I don’t know what you are talking about “, and “ we don’t do this kind of thing here “. Could not find my booking and demanded to see all our passports despite showing them booking confirmation. And then says no need, just want to see Chinese passport as my wife is from China ! Other people checking in have no such treatment. No still water in the room, all sparkling and beds are all springs, we wake up with bad back aches. Please don’t stay here. Service is terrible
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