North Stafford Hotel

Been a really nice stay very clean white good service very polite really nice thank you9

Room wasn’t in the best state, mould in the bathroom and on the walls, shower curtain had burn marks on, shower head so much limescale it didn’t work properly. Bed super uncomfortable felt 20 years old, doors covered in dirt, cobwebs in room. Check in wasn’t the best, wasn’t told where the room was, had to ask what floor I was on. Location is good because it’s right by the station but I would never stay here again. Shame as this hotel could be great with some major renovations. I’m glad I didn’t touch the food either, others I met up with said it was the worst food ever eaten!

Lovely hotel, good location, friendly and helpful staff. A little dated but decor suits for old hotel. Would definitely stay again.

Clean but decor is dated . Could do with decor updated. Situated in great position for getting around area

Clean hotel and accommodating staff

The breakfast dining staff was like no other. When you wanted eggs, or sausage Trish would take your order and come back with eggs and sausage. Just place your order with her. Ashley Inn also had coffee, various juices, yogurt with cranberries, nut and raisins, waffles, various muffins, English muffins and great apple, cinnamon, nut muffin. Trish was very helpful, cheerful, a very pleasant person. Ashley Inn and Suites have a spectacular staff.

26th May 2023 would have been my third year staying at this hotel. I booked in October 2022. When I arrived for my stay I was told that the hotel was closed to house asylum seekers. The receptionist , a heavy-set man with shoulder-length blonde hair ( I don’t know his name, hence the description) said that an email was sent to everyone. I never received any email from the hotel. I always check my email inbox and spam folder twice every day. If the hotel sent an email, I never received it, which is a problem at their end. Had I received that email I wouldn’t have turned up at the hotel for my stay. As for that receptionist, he had a very bad attitude. I never argued with him or displayed any negative behaviour. He , however, was extremely rude and didn’t even offer an apology for the situation, just waddled off mumbling under his breath. Why is it that other companies can afford to send out a mass text message to communicate with their customers, but Britannia Hotels can’t? To be honest, it would have been my last time booking with that hotel regardless. It looks worse than ever from outside. I can only imagine what it looks like inside. A real dump. Due to their bad customer service, I had to find somewhere to stay in what had become an emergency situation as I have a serious health condition. Thankfully I found an Inn to stay at and will be staying there in future. I won’t be staying at the North Stafford Hotel ever again.

Hotel very outdated, for the most part lovely staff and made to feel very welcome. My only issue was it was late at night when I accidentally walked intonthe wrong room, one too many I think. Anyway I walked in and their he was a man cross dressing which wouldn't have bin a problem if he wasn't standing behind the reception the next morning. Inappropriate when he kept looking at me smiling. Started therapy soon after.

Called in for a coffee, not been for many years, seems rundown, staff not over interested. One guy was heard to comment I haven't got time to make tea! Seems one step away from closure in my opinion. Won't be in a rush back!!! Everywhere was run down and not that clean