Hotele niedaleko Treasure Island, Stourport-on-Severn

Booked Baldwin House for a stay over as we booked a family trip to West Midlands Safari Park with myself my wife, 4 year old and 6 month year old baby Having visited the park during the day and had dinner we headed to the hotel at approximately 10pm not knowing last check in was at 8pm as this wasn't made obvious - an easy oversight. I called the hotel when we got there as it looked closed and the phone was answered by the owner Dave with a very rude Yes!?. I ignored this, and asked why the hotel was closed and he began to rudely explain how the hotel in closes at 8pm and I am lucky he is even answering the phone! So I apologised profusely to which he said, Yes you should be! he then said you are lucky you have a baby with you and proceeded to disconnect the call! He then came down and opened the door and shouted at me saying ”Where's the rest of them!” at the point I felt I had been disrespected enough and was ready to turn back or find another hotel, but had to think of my 6 month old. We then grabbed our things and came to the front desk where matters got worse! He saw my 2 children and said the rooms only booked for 1 child! and I explained I can show him the booking, he said ”You can show me what you want, I don't care!”. After 5 mins he realised that I was correct and the booking was for 2 children on his system. He then said I didn't book with ********** and told me I booked with *******! I said the booking comes across as ******* but he called me a liar!

We have been to this hotel several times, it has the basis of a fab hotel, great amenities etc but its not rub particularly well. The pool/billiards room closes in the evening when you would assume it would be open to use for residents in the hotel, noone could ever quite tell me what time it didn't close but it was basically part of the swimming pool and gym and closed when that did. Again noone actually knew what time that was! Paid for my puppy to stay but got no puppy treats, or puppy pack as promised! All in all would stay again but it doesn't quite live up to its stars the way its currently being managed.

The hosts have built a very good bed & breakfast establishment. Professional and attentive, very easy to talk too. The rooms are very clean and comfy. Tea & coffee & toiletries supplied. Breakfast is pre ordered and hot breakfasts are freshly cooked and very enjoyable. Good location too. We will definitely be returning when next in Kidderminster.

We arrived last Friday some how we had a room for two but there was three of us so we went back to reception and the girl was lovely she changed the room straight away and got a sofa bed fixed up for us. Had a great nights sleep. No noise through the night. The room was grand it was clean and we were only there for one night so it suited us fine. Breakfast was good they had a lot of choice. The only thing was there was no fried eggs which is what I love. Apart from that is was good. The staff were very helpful and I would stay here again.

Stayed at this hotel for three days with work and was blown away. I was in the Garden suite.. which is basically one wing of the hotel! Three rooms in one, walk in to a hallway with a large dressing room to the right, through to a huge room with settes, coffee table and a fantastic luxurious four poster bed, then to the back of the room you enter a huge, traditionally styled bathroom with a huge free standing bath and separate large waterfall shower cubicle set in the wall. The food is outstanding, evey meal I had I was fine dining standard. As for the Staff, they have really made my stay memorable. Mia the duty manager was friendly, helpful, informative, fun to chat to and nothing was a problem, Nick the evening waiter was courteous, polite and again, nice to talk to. 'Lady' Catherine who served breakfasts was a breath of fresh air first thing on a morning and very pleasant. Even the room cleaners went out of their way to make sure you had everything you needed. The hotel is old, quirky but very well kept to keep the olde world feel and amplify it's history. Would highly recommend. Thanyou to ALL the staff for a memorable stay. Richie.

Positives- Friendly staff. We got a refurbished room. Nice and clean room with very fresh decor. All power points have USB points. No need to bring chargers just cables. Free guest wifi. Fridge and safe in the room. Access to pool, spa and sauna suite included in room rates. Bar food is excellent, perhaps a little too pricey. Clean towels daily. Blue badge parking at front door but only 3 of them there are another two spaces nearby that could be allocated. No EV charging. Negatives- Power sockets at the headboard are out of sight and difficult to reach. The toilet requires you to sit 45 degrees for a sit down job. The shower door entrance is very narrow especially for a more portly figure. Phone to room not connected requiring me to lie down on the floor to access the jackpoint. No hair dryer but after reconnecting the phone reception sent one up in 5 mins. Bedside light not working. Breakfast was disappointing. It would appear a coach tour party had raided the place 30 mins previously. Tea spoons would be nice too. Hot food was just warm except for fried eggs which were hot. Cereals and juices were depleted. Air con control hanging off wall and not working. Fan provided. Not informed of this issue. Unable to open window at night due to proximity of M5. Overall- I would use this group again and hopefully these small but not insignificant matters are dealt with. The rooms for 2 adults are reasonably priced at £63 per night that includes breakfasts and leisure access. Near M5 but not close to either junction 4 or 5.

Booked to stay here via a known 3rd party booking site.. So I take part responsibility for what I now write.. But I do feel perhaps more interaction from staff would've helped.. Especially as I had also emailed location and had communication about arrival time.. Anyway.. Shown to room, and as far as actual room decor and bed, no problem.. Very well decorated.. Ensuite had a small issue because the toilet was directly opposite the towel radiator, so we had to sit awkwardly to use it.. Just a little strange concept and not best for passing No2... Now, having enquired about food, we were advised by venu that they didn't actually do main meals, just cobbs, pork pies etc etc.. So not a problem, there is a fantastic gastropub 5mins down the road walking.. So we all enjoyed a fabulous meal & drinks there instead of using this location.. So, now the frustration part.. The £85 room rate doesn't include a breakfast.. So I didn't read booking form right then.. And you must book breakfast ordering the night before so venue can organise it.. So, couldn't staff mention that on our arrival to pay for accommodation...? Or when we returned before going to bed after having a drink at the bar?? We asked what time was breakfast in the morning?, why didn't they say something like you've not ordered any breakfast... Anyway, we left on time as you must be out by 10am the following morning.. For us, the £85 wasn't really good value for money..at just room rate.. Add breakfast. You're now almost £100 And I judge this opinion on the many locations we've stayed at worldwide that for less you get a far superior room and breakfast.. The following evening, we stayed somewhere else at £5 more, with a larger room, with far superior ensuite..4poster bed, veranda , nice decked out area And that charge included breakfast.. So I understand a pub with rooms has to make a living, but the cost just wasn't justified in our opinion.. Staff were very polite, no issues there.. Would we stay again when visiting the area ? Sorry.. It's a NO...