4 flights of stairs to get up to reception carrying all your bags. Big sign saying 'Lift to Reception' but then realised we had accidentally entered the disabled lift before reading the sign to say it couldn't carry 2 people with bags, but then couldnt get out of it. The check in lady was rude when I joked about getting stuck in the lift. The place is like a maze and the corridors have bits of paper stuck to the walls to show you which way to get out. The room was obviously once a nice big room which has been divided into 2 so now a weird L shape. The layout is so bad you have squeeze your body between the bed and a shelf beneath the TV, so I was glad I'm not fatter! The window is obviously in the other half of the room because all we had was a skylight, and I had to climb on the chair to open it and close the blind! Breakfast was just as bad. Only the second time in my life that the bacon (my favourite part if breakfast and the whole reason I booked it) was so disgusting that I couldn't eat it, and my daughter's vegetarian sausage was undercooked and nasty. To top off our lovely stay, we had to carry all our bags for 10 minutes through the morning rush hour traffic to get to our car as there's no parking on site, so choosing a city centre room so we were close to the museums was a complete waste of time.
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