Vista Marina Hotel and Resort

整體還不錯

Really enjoyed our 5 day stay at Vista Marina. The pool was awesome and access to the beach was right in front of us for our daily beach walks. Room was clean, staff was friendly, location was perfect. Price was really good when compared to other local waterfront hotels. Free brkfst is hot and good, though brkfst options are limited. I will recommend this hotel to friends who are looking for a decent place to stay at a decent price.

One of the worst hotels in Subic. The bathroom is full of cockroaches! No elevators, no staff to help us to carry our bags up to the third floor. It's past 10 in the evening and their live band is still noisy outside. When were about to check out, they charged for one missing towel and a flower vase. We arrived in the room with 3 towels only but housekeeping insisted that there were 4 towels. What are we going to do with that towel and it cost 500 pesos. They also would like to charge us with one missing flower vase. What in the earth are we going to do with that flower vase. We have photos and videos that prove that there's no flower vase in the center table when we arrived. So they agreed for us to pay the missing towel only but the hell. This hotel is a scammer. Please look for another hotel if you can.

When I arrived at the hotel on July 12,2023. there was no front desk person to check me in but they did leave a note and a key. So I self checked in. Went to my room on the second floor and I was welcomed by couple of unwanted guest - cockroaches. Room was spacious but very outdated, dirty, black mold and this weird green slime running out of the AC and down the wall. Bed was hard and pillow stink. Just a bad experience- but I’m there to scuba dive. NOW, This is when it gets real - I stayed from July 12 and checked out early to go to a different hotel on July 18. Between these date, they didn’t make or tear down the bed, no clean towels, no replenish water bottles and no toilet paper. After asking and calling numerous time - I final went to the convenient store and purchased toilet paper and water. Upon Checking out housekeeping went to check my room and he took a picture of 3 drops of coke on the sheets. The front desk said I had to pay 500 pesos for spilling coke in the sheets. I was like ummm ok but can I have the sheet? She said “No, we will wash the sheet and use them again” I was like sorry but not going to pay for this scam. I told them I had to buy my own toilet paper and water. I proceeded to say you didn’t bring me clean towels, replenish my water or change my bedding in 6 days after I ask numerous of times. People STAY AWAY FROM THIS PLACE!!

family - friendly, elegant, and safe place to stay in Subic. Clean and spacious rooms. Has a mini stop and Nataniel's nearby. Only issue is the high chlorine content of the pool. highly recommended if you are in town

In the many travels I’ve been to & hotels I’ve stayed in, the first things I look for when checking in the room are the bed, the bathroom & the view. I was wrong. Now I know that checking the food at the mini bar should come first. Or you would be charged for it on your last day. First time to encounter a hotel that does not have an extensive & proper housekeeping check before the next guest checks in. To our surprise, the can of Pringles & PicNic at the mini bar were already HALF-EATEN—and we only found out on our last day when we’re checking out! My brother, who was in the same room as I did, were checking out the food at the mini bar when we were fixing our things on our last day. He told me the can of PicNic was already eaten but it still had its lid on including the paper cover beneath the lid. No one would suspect anything about it. I told him not to go about it and that we might be suspected of eating it. I was not surprised when the front desk rep informed me about it when we were checking out. “Ma’am, nagalaw daw po yung PicNic at Pringles sa room 210 (Ma’am, the can of PicNic & Pringles was consumed at room 210),” she said. I was confident to tell her what happened–how my brother accidentally knew about it–because we have nothing to hide. Of course, it wasn’t us. I even explained that we bought our own can of Pringles & PicNic the day before. “You can check our trash can, we had consumed cans of Pringles & PicNic, that we bought outside,” I said. She later called on a housekeeping staff. Without me saying a word, the housekeeping staff began telling how it wasn’t their fault. She told me the housekeeping “checks” every room first and makes sure everything is in place before another guest comes in. I just reiterared what I’ve already explained to the front desk rep—it wasn’t us. Why would we eat the overly priced food items in the mini bar when we had our own? I was just confused at that point. Before we even dig deeper to what really happened, my father agreed to pay the amount of the “consumed” items just so we could head out already. They were lucky my father was kind enough to intervene & end the conversation but if I had it my way, I would stay as long as it takes to get to the bottom of it. It was not about the money. Heck, it was a measely 270pesos, when I paid for almost 10k for our family’s one-night stay. What did not sit well with me was how the front desk representative handled the situation. They just let it be, no apology, just a polite “thank you” when she handed me my change from paying the half-eaten mini bar food items. It’s as if they simply do not care. That’s how they made us feel. That left a bad taste on our over-all stay because that was our last interaction with them. We were their guests and no, I don’t agree with the notion that the “customers are always right”. It should be the “customer’s satisfaction should be the top priority.” And they didn’t do anything because of course, we’ve already paid. It’