Sun City Hotel and Casino

Suncity is always a great place to visit to unwind from city life. Loved it! Their breakfast is always amazing!

My hotel room was old and disgusting. My shower had mould and I just wanted to leave. The Cherry restaurant customer service is disgraceful. Staff are rude and unwelcoming. Sun City as a whole needs a revamp. It is old and skank. Staff need customer service training. The Shun De restaurant was expensive but disappointing. I am a vegetarian. I ordered a vegetarian dish and found a prawn leg in my meal.... let's hope it was a prawn leg and not something else disgusting. Breakfast, tables are dirty, cutlery is dirty. My 72 year old mother was locked out of her room from 10am when we left for breakfast until 7pm as no one knew how to fix her door lock. The key card mechanism was malfunctioning. No apology that my mother had no access to her things for so many hours. Sun City service and facilities are not worth my or your money!

Disappointing service and standards. The standard at sun city dropped significantly for the price you pay. Compared to the old Sun city the money you paid was worth every cent. We stayed at the cabana. The room was not ready at 2pm check in time. So we were given another room. The tv was not working The toilet door has a loud squeek when you open and close. The toilet and shower were not properly cleaned meaning that the grout on the floor tiles was dirty and the shower has mold in the grout. Before I booked in at suncity I stay at magaliespark and from there drove straight to suncity so seeing the cleanliness of the suncity bathroom just put me off as magaliespark was absolutely clean. The breakfast that is served at sun city is so low budget compared to how it was previously. It's just not worth paying that money for a stay.