Premier Inn Sunderland A19/A1231

Called in advance about booking an adjoining room, this shouldn't be a problem so booked room. Called day before arrival to be told that this was now a problem and it had been booked to another family. Ok, these things happen. Room 1, had a noisy fan so at 3am, party of 3 are moved to a new room in 1 half of the adjoining room. Ah, so the adjoining room that they have has been allocated to a single booking. Great customer service. Meanwhile, in the other room, the heat is unbearable but with the window open the noise from the pub extract fans is also keeping us awake. Not noise from the pub goers, but from the constant extraction fans. Room 2 was moved to a room at the back of the hotel for the 2nd night, which was far quieter but meant that the family was split over two rooms and the adults messaging each other was not the weekend away we had planned, knowing that if the person we'd spoken to had arranged the adjoining room none of this would've happened. If you need an adjoining room, the hotel has only one and you might get it, or they might allocate half of it to another family, whilst half sits empty, poor customer service.

Wessington Premier inn not that brilliant very mediocre. Room clean but not brilliant. Certainly not as good as it was. Bar closed really early 10pm and staff in the evening were rude and had no idea of customer service. However breakfast was good and the morning staff were pleasant and attentive.

Average Premier Inn. Bit tired round the edges. Rooms by the main road are VERY noisy (and I requested a quiet room). Water pressure very low for a Premier Inn, so shower not great. TV remote broken. No USB sockets. Noisy guests moving around in the evening. No a great sleep here...

I work away a lot (3 months at a time). It’s important when you’re 350 miles away from your family that you still have some ‘home comforts’. The staff here are amazing. The service and dedication that they offer is essential to have a relaxing time while working long hours. The ‘front of house’ is very well run, from 6.30am for Breakfast to ‘last-orders’ it’s seamless and always professional, the bar staff have bailed me out on more than one occasion due to my crazy shift patterns. The House keeping Team are very helpful and alway have time if there is a problem. As I’m technically now a ‘Resident’ (and almost part of the furniture) I must mention a special Thankyou to Lindsey. I had a request which she managed to sort in the ‘blink of an eye’.. She is an asset to the Establishment and has an amazing attitude towards customer satisfaction.

The location was more or less as expected, and consistent with Premier Inn's usual standards, although we would note that corridors are very long, and if mobility issues are important to you, it might be worth asking for a room close to the Reception.

Hotel room was spacious, the bonus of a bath, we had breakfast which was buffet / help yourself and was plentiful and very well cooked. The bar was very reasonably priced and the staff were very friendly and nothing was a problem which made our stay just right