On arrival they gave us a little bag of food as we had a late check in, lovely start. That’s about as far as the positives go except one or two members of staff being friendly. Not once did the cleaners change our bedding throughout the week, there was squashed mosquitos on the bathroom ceiling, someone entered our room while we were out for the day, left the key card in and our balcony door wide open (we were ground floor so anyone could access it, when I went to reception she said yes the cleaners, but I told them nothing had been cleaned changed or tidied and yet again no bedding changes, she said no it’s not possible that didn’t happen it must’ve been you. The food was awful, most of dinner items were the stale leftovers from lunch, only about 3 things changed the whole week we were there. The drinks service at meal times was self serve but when I went to pour a beer two staff members laughed at me took the glass off me and did it and said that’s better. For two days the pool was green where it had clearly not been treated. The ‘snack bar’ consisted of some old fruit and dry biscuits. The shower leaked out into the bathroom, the toilet was hanging off the wall and all we heard all night was the cistern flushing through but they said there’s nothing they could do about it. If there was a way to get my money back I would certainly be doing so!!! Bulgaria was beautiful but the hotel choice we made ruined it for us
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