Gość
23 października 2023 r.
I always like to write reviews and im very honest and not one to complain at all. However this hotel was a real let down and we did not enjoy our holiday at all. The grounds and surrounding are absolutely stunning but that’s probably the only positive I have to say. The pool areas and sunbeds are plenty, and clean but very cold but given the time of year to be expected. The rooms were outdated, our bedding was never changed, we went in September so expected it to be a bit cooler but the aircon in the room didn’t blow hot, and we had no blanket other than a duvet without a cover so we were cold every night. I go on around 4 holidays a year and have travelled the world and I have to say The staff are the most miserable staff I have ever experienced. Everthing felt like an inconvenience, it was blatenly obvious to us it was end of season as the staff were miserable, and most unhelpful! God forbid you needed to ask for something as you were either ignored, shrugged off or spoken to awfully. I’m very easily pleased when it comes to food , and I could not eat all week, I literally ate soup for every meal as the all inclusive selection was either cold, wierd choices or the cheapest cuts of meats like pork neck. They had ‘mixed grill’ the one day which I thought I would try, to find a ‘chicken’ style mush and raw sausage!!! We played the mini golf which was good however you do have to pay additionally for this, 10€ each. The drinks are very watered down and unenjoyable, we always take flasks with us on holiday to save multiple trips to the bar and I avoided going up and sent my partner as I felt every time that I was an inconvenience doing this. I can’t comment on entertainment in the evening , there was nothing around the pool or areas during the day or night but I think there was things on in the auditorium. The main ***** is around a 30 minute from along the promenade, but there are plenty of shops and bars along the way and is a nice walk. The beach is a stones throw away from the hotel which is also pleasant too. Overall a very disappointing hotel and holiday, this is our third time to Bulgaria and has put me off Bulgaria completely.
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