Hotel Laguna Park & Aqua Club - All Inclusive

My two kids and I spent a week here and found the hotel to he really good. The staff are very attentive with the lifeguards, especially on the ball. The slides at the pool are really good but watch the one without the rubber ring. You can catch your back on it. The food was good for an all-inclusive resort. There was always something tasty on offer. The only negative is that the rooms (we were in the 300s) are starting to show their age. Nothing over bad. However, they are starting to need regrouting, and some of the fixtures replaced.

Hotel was exceptionally clean. The cleaning team were fantastic, the bar staff, reception staff and animation team all polite however the pool life guards ( excluding relax pool in our stay) dont know what day of the week it is, they clearly need some training on the rules of the pools as dependent on who is on is dependent on what is and isnt allowed, so no consistency, leading to alot of tension at times, they love their whistles, at times we thought scooter was doing a guest appearance ( if you no you no haha) The restaurant food was exceptional, so much variation and all presented fantastically. Its a shame the snack bar lets it down, the snack bar is really dismal and really doesnt live up to the standards elsewhere within the hotel. The waiting on staff always busy clearing away etc. Although again the rules for entering vary dependent on who is on so again needs to be reiterated to staff. The rooms are alot better than expected, more than adequate. The pool areas are spotless and i mean spotless, you could eat from the floors. The hotel clearly invests alot in cleanliness and it shows. The sun loungers around main pool need moving, there far to close and pose a risk. The relax pool is fantastic as is the small kids pool( although kids pool is cold) The evening entertainment is well standard and passable however the actual area where it takes place needs work. My daughter attended the kids disco and fell through the side of the stage in to bushes ( 2 years.old) also the area its in is not accesible to all when full, it is steep steps to sit down and they can be difficult to navigate if busy. The kids mini club looks fabulous however only caters to ages 4+. Their is a small soft play for infants near the reception lifts. Its a shambles and needs shutting. The minimal toys are years old and dirty within them ( not cleanable so need binning), the room itself if dreary and clearly an after thought. The bar area has lots of aracde games and playstations and xboxs for use varying from 2 lev to 6 lev.

We came here for 2 weeks. We had the best time ! The rooms were cleaned daily, rooms were a decent size. The lifeguards are always around the pool and will tell the children and adults if they are doing something unsafe. The entertainment staff are great and do not bother you to much to get involved with activities. Entertainment on every night.

This is our 3rd trip to Bulgaria and this same hotel and what can I say. Reception/Security Clean, bright and the staff are extremely helpful. Make sure you have your bands in show or security will stop you, which we experienced but we’re not bothered due to just doing their job and making sure everything is in order. Rooms We kindly asked for the same room as we had 2 years ago, a request via email and this was granted. We were in Room 515 Block A and since we were last here they have had new carpets fitted throughout the hotel. The rooms were always cleaned, beds made, fresh towels and toilet roll given each day. We pay for the safe to be able to keep passports in and money we don’t want to take out with us and this had not increased and was 8lev a day. We also paid for late checkout until 6pm which was 100lev and until midnight is 180lev. They have a luggage hold if you don’t want to pay for late checkout, which has electronic scales in to double check before going to the airport which is locked and unlocked on request. Pools The pools are fantastic, a little cold at first but once you get used to it there is no issue. The sun warms up the pool so we didn’t attempt to get in until 11/12am but the kids were more than happy to get in at 9am. Sunbeds are always a battle but remember do not put your towels out before 9am (signs are on the doors before going outside as a reminder) or they will be removed. We found if you put your towels out and someone was sat with them, then this was ok to do, if you want to get up early that is. The main pool is always busier due to the slides, activities by the animation team and the kids pirate ship pool than the relax pool. The pool bar staff are polite and accommodating and again to see George again was really nice. Food The food was again good, somewhat only warm but the themed nights the food was hot and they catered for everyone. There was not a time of the day we didn’t eat anything and the kids always had a plate and belly full. The snack bar is open 10-5, restaurant was 7-10 breakfast, 12-2 lunch, 6-9 dinner. Spa We have never been to the spa so do not know any prices unfortunately. Area Sunny Beach will always be a busy place but the location of the hotel is perfect. It is a 5-10 minute walk to the beach, 10-15 minute walk to the main Flower Street, the heart of Sunny Beach. The bars all accept children though some maybe a little rowdy for younger ears but it is great. Beer prices are around 5lev for a big beer. Opposite the hotel is Bar Iglika ran by James and Tina. These 2 are fantastic and the team is wonderful to everyone. The big beer is cheap at 3.50lev and 1lev shots are brilliant value. Value for Money I love this hotel and we are booking again for next year. The price paid is very good value and couldn’t ask for more from the team at Hotel Laguna Park. Thanks a bunch!