Tarsis Club & Aquapark - All Inclusive

The hotel grounds are amazing..GREY the pool bar guy couldn't do enough for us..every hotel needs a guy like grey at the bar or around the hotel..food was OK.. nothing special..the aqua park which is part of the resort has amazing water slides...

Honestly I don't understand some of the people leaving a review here.Yes food need a bit improve but overall there always grill, cooked traditional meals, plenty of sweets and fruits to grab.If you are not a picky person you will like it. Hotel itself has everything you need to not go in the city side.4 swimming pools, big garden to relax, Aquapark where my kids spend the most of their time etc. Thanks to the Managment staff for making sure this time as well to feel like home. P.S. this is my 3rd time here and they still surprised me .Yesterday I found out that they even have a Night Club on site.

We stayed in August for 2 weeks with my wife and children we had a an ok time this hotel has the potential to be absolutely fabulous but lets its self down with a few simple improvements that could be made first is the staff the receptionists I mean I have probably never met such rude people in my life. The food could have been cooked a lot better we started off having a great first few days but then all of a sudden the food was cold and raw and sometimes an edible one night I had salad and toast for dinner. The only pleasant staff was the barman he seemed okay although considering he was working 14 hours a day by the end of the day he more than little grumpy considering this was the only bar for the whole hotel that was excessible for most of the time it's easy see why. The room however was fantastic although it's a bit disappointing to have to ask for a toilet paper you would think this would be topped up on a regular basis known that there's a family in one room it seems to me that this hotel tries it's very best to limit the all inclusive with the only one bar for the whole of the hotel and the fact it is absolutely miless away from any of the entertainment at night also please please can you buy some decent bases for for the parasols as at least twice one skip to past my head missing me and my friend by not very much and ending up in the pool which is not good considering that small kids were using it. all in all this hotel as the has the potential to be fantastic but just lacks that little bit of care and attention to be a very good hotel not one of the worst. After this holiday I would not recommend to my friends or family and I would certainly not return. To end on a positive note the animation team absolutely fantastic what they got on with all the children.

Spent 7 days here all inclusive, first time in Bulgaria, staff were unpleasant, 85% of people here were from other countries and very un friendly, very small seating area, entertainment near on non existant would not advise anyone to go here from the UK. Personally wouldn't go again.

Avoid this hotel at all costs we’ve been here since the 20th I’ve put off writing this review but it’s been one thing after another. Firstly on arrival we were left waiting after paying thousands to be tome they don’t have our booking, therefor never has a room available the staff were so rude but later after wispering agreed we had a room. Since the 20th our beds gave not been changed I’ve requested the aircon to be fixed to be told numerous times it has been, well it hasn’t. We have had to request fresh towels and are still waiting I cannot believe I am having to use the washing machine in our room to wash the hotels towels. Also we are told not to flush toilet paper down the toilet n use the bin which we are having to empty ourselves, I’ve not seen a single maid, also having to ask for toilet paper. As for the food it’s just awful meat isn’t cooked they do not cater for children and as for the two ladies behind the snack bar they are by far the rudest staff I have ever come across on a hotel one of them aggressively through a chicken wrap because my nephew asked for it plain o could go on even the drinks other then soft drinks are awful the only thing I cannot complain about is the room n the slides got the kids but we cannot eat in the hotel the kitchen is filthy

Have been in the hotel for 2 weeks now, and it is very much a mixed review! When we first arrive was pleasantly surprise at how nice the room was - we stayed in Tarsis nova B. The rooms were not cleaned as it states in the details the hotel provided however when I bought this up with the rep they were done. I had an accident in the restaurant as there was no wet floor sign, I skidded across and fell. I bought this up with the rep who spoke to the hotel management and there have been wet floor signs out out now. The food has been a little disappointing (I hate writing negative reviews) some of the food coming off the grill wasn't cooked, I have spent a chunk of the holiday eating vegetarian so not to risk eating something under cooked. There was however always something I would eat. The pools are lovely and kept clean, always someone waking around cleaning up. The shuttle to the beach was great, however you can only fit 8 so if there is a queue, your not getting on it and it only runs ever hour. The animation team were really lovely, always tried hard to get people involved and were great with the kids. The mini disco is very repetitive, same songs and dances and the adult entertainment is not the best but I don't think this is down to the animation team and more restrictions on them. We did find it a little hard the distance from the main centre however you can get a bus for 2 leva if you don't mind being a little squashed. We did 3 excursions, all were amazing, we did Khan's tent, captain Jack and Go trabi go which were reasonably priced and very enjoyable, I would recommend these to anyone staying in sunny beach. Over all we have had an enjoyable holiday, I do think it could have been better in some areas. I dont think I would return to this hotel unfortunately - this is down to the food and location away for the main centre.

The animation team is literally the best. I am 18, but I went with my parents grandma and younger siblings, and there was almost always something for us to do with the animation group. I loved waterpolo and the Karaoke the most, but they did quizzes, discos and aerobics too, so that everyone could enjoy something. They got involved too, so you never felt alone. I was taught many dances by them, which is good because I can’t dance. They are right next to the water park too so when they aren’t open you can go down the slides (which are also really fun). There was a wide range of food, I though the doughnuts at breakfast were really delicious, and I enjoyed the cherry soda and I would have liked a lime flavour, but I enjoyed the ones already there. The snack bar is good too. I also thought the air con was really powerful, which was nice in the heat. There were a few issues with the rooms, such as the hot water didn’t work in one of the rooms we had, and in the other a socket fell out of the wall, but we raised both issues with the reception as we noticed them. The animation team were excellent though, I would totally recommend.

I would not recommend this place to anyone. It is nothing like the photos seen on the website. We are due to leave tomorrow and our beds haven’t even been changed, when in the information given. It says after 3 days of arrival. Staff are very rude, they threw the folder in our faces and said read. And when you challenged them they turn their backs on you. Food isn’t great either. Place has gone extremely down hill