Ruby Lake Resort

Here are copies of the emails that were sent to the reservations manager, followed up with a phone call, in order to give them the opportunity to "make good". Hopeless attempts. Please note the pictures of the accommodations at $195/night and please make sure that to read through all of the reviews. The negative ones are spot on and give more details of the same experience. 1st email sent at 11:00 PM, after trying to call someone at the "resort": "We had looked forward to coming to stay at your resort after having visited Ruby lake last year. We booked a trail view Safari tent. We were charged $140 + $30 for a pet fee + taxes for a very basic tent on a wooden platform, with camp style public washrooms nearly a 10 minute walk away. A week ago, we camped in our tent at a BC provincial campground in Squamish for $35/night (with our dog) and honestly it’s hard to justify spending $160 more to sleep in an improperly cleaned tent on a wooden platform, on ikea sheets, and then having to endure very loud music blasting across the lake well past 11:00 pm which served only to drown out the constant road noise. This is not only unpleasant but unacceptable, as it made it difficult to sleep. At the BC campground with hundreds of people staying in tents, one could hear a pine needle drop between 10 pm until 7:00 am. I don’t mind paying for accommodations but I hate feeling ripped off. These accommodations are grossly overpriced and it seems outrageous to charge an additional $30 for a pet to sleep in a wooden platform camp style tent. At 10:30 pm I tried calling to ask about the loud music and party noises and was connected to the restaurant as the reception was closed. I was told to call you on your cell #. This is not a professional hospitality service for accommodations charging $195 a night. I am requesting some form of credit, starting with the extra charge for the dog, but also for an additional 50% credit for the tent would be warranted given not only the low standard of accommodation, but also the ongoing loud noise at 11:00 pm, and no one to be there to handle the situation. We are very disappointed and have decided to leave early in the morning, certainly not what we were hoping for when booking a night at a lake resort. I have recorded the noise as well as the interior condition of the tent. We look forward to hearing back from you asap." Email # 2, sent the following morning: "Hello again, The outrageously loud party noises, music and fireworks went on past 2:00 am, constantly being woken up who knows how many times. It’s now 7:00 am and are now woken up by a steady stream of cars heading for the ferry, and the sounds of neighboring guests in their tents, and their cars. This experience can hardly be called a night at a lake resort and having been charged $195 now feels like an insult. It’s been a huge disappoin**ent and we just want our money back and to leave asap." We arrived at 7:30 pm and were gone before 8:00 AM. Tr

I love the authenticity and charm of this very unique property 😊. Only 45 minutes from Vancouver! The Sunshine Coast offers so much @ the right price compared to other destinations in BC. Happy earth day 🌎

Magical place and a true hidden gem. The owners and staff have created a natures haven. With multiple hikes, trails and Ofcourse the warm Ruby lake there is always something for the nature lover to experience. The 5 star restaurant lives up to the hype and the food is divine. Will definitely be going back.

Ruby Lake Resort is a beautiful rustic hidden gem!! If you and your significant other love nature, this is the perfect romantic getaway! The view from the treehouse tent is spectacular! Mountains and forests surround the entire property for ultimate privacy. If you enjoy kayaking, Ruby Lake is the ultimate spot! The lake is so warm and the water is crystal clear. The staff at the resort are so friendly and helpful, and the food at the restaurant is excellent! I almost don’t want people to know about this place. This is our favourite getaway when visiting the Sunshine Coast! ☀️☀️☀️

This place is utterly magical! There are all kinds of wildlife everywhere, there's a lake lagoon mountains rapids everything right there, the food is great, the staff and family were really helpful, we just had a great time up there. They have all kinds of awesome little spots like gazebos hidden all over, the sunsets on the lake were incredible! The kids loved it, they got to see peacocks and painted turtles and we loved the family tents. The stars at night are gorgeous that far from the city too. 10/10 recommend staying here, its one of those special places. ❤️

Best service, setting and food In the Sunshine coast, A paradise in within BC The owner takes care of every detail , beautifully manicured landscape , peaceful and remote. The lake is one of the most beautiful and warm of all the lake I’d been The restaurant is to die for, food and service impecable. Highly recommend Ruby Lake resort

Well appointed rooms, nice cabins, glam ping and original furniture hand carved throughout. The best are the owners and family. So accommodating. The best food and service. They really welcome you into their home. Swimming and hiking all available.

It was a great stay at Ruby lake in the Rainforest Tent. I loved how there wasn't any other tents and cabins beside it and had it's own little area, fenced off and a private "portaloo" which was enclosed and clean. Tips I learned: For check-ins, the registration hut is right beside the La Trattoria Italiana Restaurant. Our GPS brought us to the first entrance of Ruby lake resort where most of the other accommodations are but not the registration area. Bring a large water jug as it is not recommended to drink water from the sink or the shower at the Rainforest tent. You can fill up at the community hut. The fireplace in the tent kept the it nice and warm at night, as I get cold easily i was very toasty and didn't have to use the extra blanket they supplied. The Shower water is no longer just cold but hot water running approx 10 min or so. (longer hot showers can be done at the communal washroom) It didn't have a coffee maker during my stay but had coffee and an electric water kettle which worked out way better for us as i brought my own tea. There is electricity in the tent and next to the sink in the gazebo area. I loved how they had a light there brighter than our flashlights while we brushed our teeth. When we arrived the tent was tidy and the grounds were clean around the seating area and around the tent. It did rain hard one of the nights, we rolled down the outside covers for the windows and everything stayed dry inside including the floors. Parking is fairly close by on a long grass area. Slight incline when walking to the tent but not too bad. Staff was nice and informative when we arrived and throughout our stay. La Trattoria Italiana Restaurant at Ruby Lake was amazing. The location of the tent was just a short walk over the lagoon. Only downfall was it's not open on Wednesdays or we would have eaten there every night of our stay, the food was fantastic. We rented a SUP and a kayak for an afternoon on Ruby lake which is one of the warmest lakes in Canada. You just rent at the registration hut and then head across the street and to grab your boards to head out. We had great time at Ruby Lake Resort and it will most likely be an annual go-to with the hubs.

We stayed in one of the safari tents overlooking the forest and while the inside of the tent was cozy enough, the resort itself needs improvement. First, the little lights hanging outside the tents did not work which took away from the ambiance at night. The bed was comfortable but lacked proper bedding. Strangely, there was no mattress cover as you would expect--just a very thin sheet over the mattress and a quilt comforter. There were no designated parking spots for the tents in our section either, which made the parking situation a kind of free for all. Some tents are located so close to one another that you can clearly hear people's conversations late at night--not nearly as private as we thought. Also, it looks like most of the tents do not have their own picnic tables. This made preparing food and eating very inconvenient as we had to go to the main picnic area which was far from our car and tent. It didn't look like there were many staff on site either. The resort looks like it's set up mostly for catered events and weddings rather than couples or families. Overall, we enjoyed our time at gorgeous and warm Ruby Lake, but will not be returning to this particular resort.