We booked this apar**ent for 3 nights. We arrived at 7:30pm out of check in hours. I brought groceries to cook dinner. Every single plate, pot, pan and piece of cutlery was soiled with dried food or had a greasy film over it. I had to go down to coles and buy washing up liquid, scouter and spray detergent and clean everything before I could cook. Also found rubbish under a bed, hair and scum in the bathroom, hair and dirt in the master bed. The apar**ent was also run down and old. Advised reception in check out, they weren’t interested, just told us they would inform housekeeping. I emailed them the next day as I wasn’t happy with the response. Asked them to refund the cleaning fee as it wasn’t clean and I had to do it myself which is unacceptable. They flat out refused. This company do not provide adequate cleaning services as advertised, so they’ve taken my money for nothing. I have used other agents to rent out in this building who have been fantastic to deal with. STAY CLEAR OF HOLIDAY HOLIDAY!
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