To start with bad customer service, not welcoming not told about how to access wifi(after using alot of data went downstairs and was told we could have asked for code, would have been nice to know!!) Not given enough towrels for two families, told we would have to pay for extra. Not told about gym key to access gym, had to once again go down and ask. Gym facilities terrible, equipment rusted and old. Sauna was shut as not working. No towels in pool area to use. As far as the apartment itself, only thing good was the view. Locks on balcony doors did not lock. We requested maintainence look at it as we had small children and were on 16th floor. Nothing was done. Dryer did not work, dishwasher did not work, in fact daughter received an electric shock when turning it on. That was last straw so we checked out halfway through 2 week stay. Staff were not welcoming and manager was rude when we infofmed him of our dis satisfaction.
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