Equinox Resort

Property was largely occupied by elderly people who lived there. Not that this was an issue, but it did come as a bit of a surprise. I would not class it as a resort. Our apar**ent was only serviced (towels changed, beds made) once in our 10 day stay and apar**ent was a bit out dated. On a positive note the apar**ent was in a quiet area and located right in front of the beach with great view from the balcony. Front reception staff were friendly and helpful.

Staff realy friendy. This is our 3rd year and wouldn,t go any where else. Close to trams which take you to pacific fare and helensvale.great place to stay.

We’ve stayed here several times. Some of the rooms are basic, but adequate,others beautiful. Most have terrific views of ocean or canal. It has excellent positioning for the light rail and restaurant. The staff are fantastic. Location, convenience & value are the key words here. Also this is a terrific place for watching the GC500 race from your balcony. Also free on-site parking including high vehicles

First impression on arrival from outside is that it is unkept. We found the reception staff friendly and helpful. The lifts are very slow and stuffy as not air conditioned. We opened the door to our apar**ent and were immediately disappointed by the state of the room. The carpet was tattered making it unsafe and liable to tripping over, much of the wood on cupboards and door architraves was rotted and falling off, loose wires hanging from ceiling fan, bluetak hanging from ceiling, ****s on balcony, rust on outside fan and air conditioning unit, holes in curtains, filthy fridge, no curtain/blind on bathroom window allowing people in adjoining buildings to see in, broken tiles, old furniture etc. We were rudely awoken on last morning at 5.20 a.m. by cleaner vacuuming hallway outside our door! Location and views are good.

All staff were excelent.accomodation very nice. Would recomend it to every one. Older building, but kept up to a high standered.

Great location and view from 7th floor. Lift is annoyingly slow. Notice of linen change would have been helpful as I was a bit startled when guy came in to my room unannounced. Box of tissues and an extra toilet roll would be good for a 9 day stay.

Very friendly staff, older property but all the amenities were clean and comfortable.

asked for a renovated room since we are here for a week we wanted a nicer room, they said we would be allocated to a renovated room on floor seven, we arrive and got given a unrenovated room on floor 11. They post photos of there nicest rooms, beware your more likely to get one of there gross unrenovated rooms other then a nice one!! Free wifi apparently?? Liars, advertise on every website about free wifi but don’t be fooled you have to pay! A lot to! It felt so dirty in here. We wish we read reviews before staying here rather than during! Shower just dribbles. Cupboards all have a musty smell. The cold tap in the kitchen doesn’t run cold, we had to buy water bottles to drink. Cracks and mold built up everywhere. Had to buy towels and toilet paper ourselves as they only supply 1 towel each and 2 toilet rolls for a 7 day stay. Stove top heats up very slowly, slidding doors on both bathroom and kitchen don’t shut properly so it feels like I’m sleeping in the bathroom and kitchen. We aren’t coffee drinkers but if you are be aware once you finish the few coffee packets they supply “you have to go down to the nearby supermarket and buy your own” No washing line of any sort and you’re not allowed to hang anything over the balcony or you get charged?? (So sorry to them if their chairs go moldy as we had to hang wet togs and towels over their fabric chairs!) Only 1 small sachet of dish washing liquid so we had to let our dishes stack up until the very last day so we could wash them before we go so we don’t get charged! also get charged $55 if you don’t clean your own room?? Sorry?? Our room wasn’t clean to begin with! No housekeeping what so ever, didn’t see any cleaners around at all in the 7 day stay we were there and we were coming in and out of the motel a lot! Considering they consider themselves a resort but they can’t even do the bare minimum?? Luckily we didn’t have a cockroach problem like a lot of other people seemed to have, there were afew small bugs seen but nothing to bad. The views are nice tho, and the location, as well as the spa and pool. That’s all it feels like we are paying for. Honestly I wish we paid the extra few hundred and stayed elsewhere!!

Always hard to review 'accurately' when rooms that are 'individually owned' may vary. For our experience, I would describe the room we were allocated as tired and long overdue for a reno. The Equinox is convenient for public transport, walking, and has lovely views with good facilities eg pool, spa, steam room, bbq's etc.