Peppers Soul Surfers Paradise

location is good ! 5 star ! Room very large ! Had a good stay at Peppers Soul Surfers Paradise !

Best location at surfer paradise. Directly just opposite. Very convenience and alot of restaurant around the area. View was nice and the apartment is good.

The location is excellent at the heart of surfers paradise and the view is stunning The rooms are big enough but the housekeeping is the worst part of staying They don’t clean anything or provide anything finished they just making beds and that’s it

Bad service, and very bad breakfast 

With the price that Peppersoul was charging, the services and facilitates were not particularly justifiable. The best I can say is on par or average. With the booking made several months ago and the price we paid for the the 2 beds seaview apartment, I only asked for one special request to hotel "pls arrange the highest possible floor if you can." To our surprise, we ended up getting 11th floor out of their 73 levels hotel building. All the other hotel guests I met there got 35th fl, 41th fl, or something even higher. That is what I meant average service. If I didn't even ask for that, it would be 2nd floor I would have got? What extra effort had they been doing to accommodate my special request? Absolutely nothing. Probably sent us right to the bottom floor of hotel was what they did. Not even close to an average floor level of the whole 73-storey tower. To be honest, very disappointed. The check-in time at 2pm promised by Peppersoul was also non-existence. They said the room was not ready and just asked me to sit in the lobby and to wait. Facilities in room were quite seasoned, signs of marks and dents everywhere, and not quite well maintenanced (e.g. the tapes in shower room). For 4 guests checked-in, they had most of the in-room items only for 2 guests (e.g. tool brush sets, slippers, shower/bathrobe, etc. ) We needed to call housekeeping to send us extra items and they did come, but then why did we need to specifically ask for that and they knew very well ahead we had 4 guests (and they didn't forget to charge for 4 guests). Breakfast was again average. Not too bad but couldn't be said to be excellent. The poor facilities of this hotel could also be reflected by the fact that when we had finished our breakfast and would like to get back to our room for a rest, both of the hotel keys suddenly did not work. Back to reception, again unshameful told us that they would reprogram the code and asked us to try again. No apologies and any sign of shame for a 5 star hotel reception. "Go back, try again, if not work, use the phone to call maintenance to replace batteries". Again, not particularly happy for the time wasted. Although the staff there in general were polite, but there are heaps of 3 stars 4 stars hotels staff they have the same level of politeness. There are however not being seen that they would try all their best to treat guests having VIP experience. Just very average, "you bad luck", "none of my business", "that is what we can do best at the moment" sort of attitude. Again it would all be related to what they asked for for their price. If it was half of the price they charged for, I might have been a happy customer. In general, I will never book this hotel again. Not worth it.

peppers旗下的公寓一直是我垂涎的目標（其實是雅高旗下），這麼多年衹在新西蘭tekapo湖畔體驗過一次，一直念念不忘；而這次peppers的內在，依舊和我多年前的印象一樣，沒讓我失望；位置：就在沖浪者天堂海邊一線位置緊鄰海灘，走到輕軌五分鐘，最近的wws超市也就三分鐘；遠點在circle的wws五六分鐘也走到了，十分鐘步行以內還有加coles；樓下就是商業中心，各種吃喝都有；旁邊緊鄰的就是上次我住過的hilton /ochard 設施：廚房設施相對比較齊全也比較新，非常好用，全套爐灶、冰箱烤箱洗碗機微波爐都有，給配備的傢伙事兒也比較齊全，洗衣機烘乾機都有（看圖説話）；就沖這個廚房，這幾天打算天天在屋裡做飯，超市裡各種半成品非常方便，每天溜達回來出去買一趟，拿上樓直接下鍋，隊友表示外面的海景餐廳的風景哪有我們房間沒有遮擋的一線海景好看 房間：我定的是一居室，120mm左右，其實是個三居另外兩間被鎖起來了，陽台很大，有個大餐桌在陽台上，朝東適合早上看日出，到了下午陽台上就是躲太陽看海了；主卧1.8大床（我問過這個不能分開雙床），衞生間設計比較合理，有步入式大衣櫃，又和卧室相對分開，衞生間的大窗可以泡着spa看海景；客廳和主卧也相對獨立，關上門客廳裏可以獨立活動；開放式海景廚房 服務：酒店式公寓，有大堂、可申請每日打掃，公寓帶公共的室內室外泳池、屋頂花園，可燒烤，有健身房、餐廳等公共設施

地理位置非常好，房間沒有想象中大，但是客房服務堪憂！晚上8點多發現他們沒有把被子鋪好，沒辦法睡，通知了兩遍前台讓house keeping送床單來，結果一整晚都沒有人來，小孩衹好跟大人擠一張床！前台的態度還不是很好！

天空海景房一開始覺得很貴，但入住後每天早晨起來看到的景色完全值回票價，飯店附近應有盡有，超市,夜店,酒吧,中餐,西餐一應俱全。 建議要看飯店每日的活動，有些活動物超所值，參與了免費的品酒，認識了許久當地的美酒。

總結：完全沒服務一肚子委屈衹能自己消化的程度（同樣喜歡海景還不如去住Meriton） 兩點之後辦入住發現由於酒店空調問題導致房間惡臭（一點都不誇張，是真的臭暈，我家人聞了頭暈） 打了電話後先後一個小時來了兩個酒店工作人員都聞了也給我確認了這個是房間自帶的問題，隨即提出換房。 酒店當時説自己2b房型處在滿房狀態（但3b房型還有富裕），問我要不要加錢升房（我：？？？我是什麼冤大頭嗎）我説不願意。然後就給我一直拖（期間感謝攜程客服一直在幫我催進度和跟進） 一直拖到下午五點多我和我的家人精疲力竭才找了個九樓還是六樓（樓層變低了）給我，然後一打開房門，別人的行李和用過的水還在房間裏，我又跑到前台去問，屬於是想起來就很無語的住宿經歷。還有酒店的早餐巨爛，千萬別買，比白人飯還白人飯的程度，難以下嚥。懷疑是故意做的很爛去賣他們的早餐單點菜單（成人是35還是55pp） 真心話，非常不推薦，沒有任何補償（我全程什麼事都沒做錯，免費給我升房都差不多的程度，最後查了一下3b還有幾間寧願空着房間也沒給我） 碰到糟心的事完全沒任何服務，雖然他們嘴上説我很想幫你，按金收的倒是很快… （全程沒有任何誇張描述，我後面和前台聊天已經為委屈到爆炸的程度。家裡人又餓又累，酒店協調不了，最後賠了三張咖啡券😅我沒用） 7.1k兩晚，這種服務我是真沒想到的。