Residence Inn Harrisburg North

I booked our stay a couple months in advance. At the time the reviews for this hotel seemed decent. I was severely disappointed in this Marriott property. The room was dirty, gum on the head board, stained sheets, Hair on the bathroom floor, pee on the underside of the toilet seat. The bathroom vanity had doors broken off of it. The floor in the kitchen area was so dirty that when i wiped up some water that spilled on the floor it turned the towel black. Blood stain on the wall... The phone by the bed did not have a directory. That is a safety concern. I was able to get some fresh sheets from the front desk for our stay. But after driving 10 hrs to get to this room I was not satisfied at all. ended up cleaning the bathroom myself knowing damn well the next room wouldn't be any better. I also want to know why the house keepers cart has a large lint roller on it? There should be no need for that. When I checked out the front desk gal never asked how my stay was, and its probably a good thing she didn't because i was not happy after my 3 days. The only good thing is I was only there at night to sleep. I am severely unsatisfied with my stay and will make sure to post a review in more spots. To keep other people away from this dirty hotel. I want Marriott to contact me!

The worst place we have ever stayed. From mold in the bathroom, to lack of cleaniness to doors not locking. Beds did not have clean sheets. Don't even think the room was serviced before we moved in. Marriott should be embarrased to be associatd with this place.

I visited this property with 3 friends on July 6th for a concert in Hershey. It was booked not booked under my name since my friend made the reservation but it was trusted since it is under the Marriott name. I was thoroughly disappointed in my overall stay for several reasons. 1. When we first checked in, my friend was informed that the two bedroom suites were over booked but we would have adjoining rooms. That’s fine we just opened the doors to give the feel of a suite. 2. The bathrooms leave a lot to be desired when it comes to cleanliness. Mold is in several places as you can see from previous posts, and this could easily be resolved with a Clorox mold spray. No excuse for that appearance. There was also hair left in the corners of the bathroom from previous guests. 3. The TV in one of the rooms was not working properly and after being told by someone at the front desk to turn it off and then turn it back on, beyond that there was nothing they could do. 4. The most annoying part of the stay was checking out. Check out is at 12PM. While giving the room once last check to make sure nothing was left behind, at exactly 12:01 we received a knock at the door to make sure we were leaving. I have never had anyone come and basically kick me out right at check out at any other hotel or property in my life. I expected more from a stay at a property that falls under the Marriott umbrella no matter the tier. I would not stay at this property again nor would I recommend this place for anyone to stay unless some improvements can be made.

Sadly, we were in town to attend a funeral. However, the Manager Kami, as well as the entire staff, including Jackie, could not have been more helpful, understanding and accommodating. At times they went above and beyond the call of duty. In addition, the property itself was very nice. All of this made a very difficult time a bit more bearable.

Stayed a night last weekend. Very nice lady at the front desk had me checked in quickly and our room was spotless and exceeded my expectations. The free breakfast was as expected, nothing fantastic but certainly adequate and they kept it well stocked. Every employee I met in the hallways was friendly. I couldn't ask for more. Note: The hotel is sort of flipped around so the lobby is in the back. That might be a curveball for those who have been driving a long time that day!

My husband and I are Marriott members. We try to always stay in a Residence Inn because we need a suite with a separate room (or door to room). We don't keep the same hours. My biggest peeve in this case, although the place appears to be clean, the coffee maker had not been cleaned. There was actually a dried up coffee bag in there and coffee grinds all over it. At $216 for one night, I'd expect it to be very clean. You could also see the accumulated dirt in the corner of the bathroom floor. On the plus side, the lady who checked us in was absolutely fabulous. So friendly and helpful... I'm so sorry I forgot her name.

We stayed for a night and had to change two rooms due to non functioning bathroom. It seems normal for this property as they didn’t care when told them about issues. They were not able to provide blanket for sofa bed.

I have Covid 19, cannot travel but the hotel refused to refund my reservation. I cannot travel. I understand Covid is not a big deal to many but it is to those who are sick. Not only do I feel terrible but I am also paying for something I cannot use.

One of the least inviting check in ice ever had . Pretty sure clerk wasn’t properly trained ( honestly no clue) . Then the dogs barking .. having being left in room without guests , complained 3x but it off and on continued up until 10pm. Bath towels are the smallest I’ve ever seen . Room cleanness was poor , What do they do for the extra $100.00 charged for pets???. Very odd entrance to hotel ,not clearly marked . If you ever need to stay here , I’d suggest rooms on right side away from pools and basketball court .