Mercure Suzhou City Center

I am very satisfy with this hotel . Very clean and very convenient. Good location . Highly recommended.

Looks very grand and smells nice once entering lobby. Room is very spacious and pretty, but to take note that they used centralised air conditioning system instead of individualised room air conditioner. On the first night I stayed, the room was so stuffy even with aircond on with temp of 25 degree Celsius + our room did not have windows to ventilate. Even the alley and lobby is cooler than our room. Called the front desk and they offered a fan but it was still stuffy throughout the night. Second day they took note of our issue and claimed had repaired the air conditioning in our room, hence it was cooler on the second night but still got a little stuffy in the middle of the night. However, they acknowledged the issue and offered us small gifts as compensation, which was very kind of them. But I still do hope they will improve their air conditioning system in future, as some people could not tolerate heat. Design of toilet and shower is not to my liking as they were in separated cubicles and no bidet. Generally, cleanliness is acceptable and comfortable. Good front desk service whom offered me her number to order food delivery. Location is decent, 8-10 mins walk away from nearest subway station. Pingjiang lu is just opposite. Generally, good for short stay, but to take note air conditioning is not individualised.

The location of property is excellent, very close to Pingjiang Road, Guanqian Street and Cangjie. Beside hotel there is a small road lead to Shuangta market where you could find plenty of local cuisines. A short walk from the property to the train station where you could take train to Jingji Lake and other place of interest. Service staffs were very friendly and helpful. The property also provides washing machine and dryer which is a ++ for some guests. Overall it is a good choice for both families and business travellers.