My husband and I stayed for a Valentines getaway. The hotel lobby is nice, the bedroom appears like any other mid hotel. Early dinner at the restaurant was good. And then it all goes downhill from here. We planned on having a few drinks at the bar and a small app. Turns out they closed the kitchen an hour early on a Saturday. We left the hotel in search of a more lively atmosphere and found nothing. On the way back we could hear a car alarm going off in tbe parking lot. The non covered and non secure lot they charge hotel guests $28/night to park at. Security guard said he just intercepted a car break in. When asked about our vehicle, he shrugged his shoulders and said "It's Tacoma, cars get broken into and stolen weekly". I guess fingers crossed our car is there in the morning. Our King size bed was so uncomfortable I couldn't sleep. The mattress was sloped so my head was a lot lower vs my feet. The cherry on top was zero warm/hot water for a shower the next day. I had a meeting and had to rush home to get ready, skipping breakfast. Hotel lobby tried to excuse lack of hot water on occupancy. Get a bigger tank, you're a hotel. My husband spoke to the manager and was promised a full refund. But they only gave half back and since we used points we don't have enough for another hotel. Promised a foliw up as to why no full refund and heard nothing back. At least they refunded the parking fee. I won't say to avoid Tacoma but when it comes to hotels you should avoid Hotel Murano.
Przetłumacz