Miko Bayuaji
8 czerwca 2023 r.
It's a great hotel with great facility and great location. It has great and instaworthy design.n
Well, when it comes to value to money, this hotel is a let down.
The price is overrated compare to the added value of the room and service you can get.
Unless you really have high budget for hotel stay so that you can afford their suites room in high floor, the room (including its view) is just a so so (compare to its price)
The most let down is their breakfast service in Yen. It consistently gave me an unfair table placement during my stay. Fyi, I am a non chinese asian solo traveller. I always come to the breakfast place quite early before 7 AM so that there are so many empty table. The restaurant officer always escort me to sit in small table with almost no view. Everytime i asked why i can't sit in the more better better place, they will answer that the tables are for more than 2 person. Again, i arrived very early in the morning so that almost every tables are empty. First, i tried to be positive, that maybe this restaurant would be very full soon and the officer would consistently place a single person guest like me in the smaller uninteresting position table. I was very dissapointed when they just escorted single or 2 person westerners to the tables with the best view with the capacity for 4 people or even sofa pavillion for 6. They were stayed there alone until their finish their breakfast. So dissapointed with this unfair treatment. Its front desk performance during my check out on june 4th 2023. It's almost 7 and only 1 officer standby. It's a very long waiting time (since i wait there since 06.35 AM). I also cant use the express check out because the express check out box has information that i can only do the express check out if I chose it during the check in (which nobody informed me).
So my insight from this trip is:
1. Prepare a high budget so that you can afford their suites. You will experience the real W experience with that kind of room
2. Their breakfast restaurants service not really a best place for solo asian non chinese traveller. It has a great food and good view but yeah not the best service based on my experience
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