Roaders Plus Hotel

I booked this hotel as it was in close proximity to Taipei Main Station. Their service is impeccable. I feel really comfortable staying here. Will definitely stay here with my family when we visit Taipei again.

Very unpleasant experience. My one year old toddler spilled some mango on their duvet and they unreasonably charge us a 1000 TWD cleaning fee. It is an accidental food stain. If they do not have room for such accidents, they should not market themselves as a kids friendly hotel. Also, I wanted to cancel my remaining night because of this. However, they took more than an hour to respond to the booking platform despite I was in the hotel waiting to check out. I already went out and they were alright with a “full refund” yet they would be charging me a 300 TWD / hour late fee . Out of convenience, I did not move out of this hotel. On a fair side, their rooms are clean although small for their price. Also, my toddler love their play area. However, they lack the understanding and empathy to a single mum tourist travelling with a young toddler. The front desk staff could be kinder and nicer. It is a nice boutique hotel in general but won’t be staying here in the future.

離地下街入口只有幾步距離，直接可以走到火車站捷運，高鐵還有機場捷運，出行非常方便。